Front Desk Manager
3 weeks ago
We are looking for a Hotel Front Desk Manager to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Manager responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Skills**
- Work experience as a Hotel Front Desk Manager, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Work Location: In person
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