EMT / Security Officer

4 weeks ago

Reno, United States Grand Sierra Resort and Casino Full time

**EMT / Security Officer** Pay range **$19.25** City **Reno** State/Territory **NV** * Assume the role of primary first aid provider until such time as relieved by RFD, REMSA other medical professionals or management. Provide in-house, injury management as directed by Safety & Risk, HR and/or Security. Assist with recommending appropriate course of action involving on the job Team Member injuries

* Maintains medical supplies. Re-order as necessary.

* Respond to all medical emergency situations on priority basis.

* Assist with recommending appropriate course of action involving on the job team member injuries.

* Maintain order in the hotel focusing on the welfare of the guests and team members.

* Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.

* Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.

* Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.

* Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

* Screen persons entering entrances for purpose and authorization.

* Receive record and store lost and found items.

* Serve and promote a safe environment for hotel guests and employees.

* Respond in a calm demeanor for any/all emergency situations that may arise, i.e., bomb threats, medicals, deaths, domestic disturbance, etc.

* Stand stationary/mobile posts inside/outside the hotel as directed by the supervisor, Director of Security or his/her representative.

* Patrol the property on a continual basis assisting guests/employees whenever needed and securing the hotel property against loss and/or damage.

* Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the casino/resort to observe and identify potential security and safety risks or undesirable conditions.

* At all times the officer will handle him/herself in a calm, professional and courteous manner to guests, co-workers, employees and individuals on the property.

* Address any problem and/or incident on property to the supervisor during the tour of duty.

* Be observant in all areas inside/outside of the hotel for safety concerns or suspicious circumstances.

* Use good judgment, reason and a calm demeanor when approaching a disgruntled individual. In the event of a confrontation separate the involved persons without getting hurt or escalating the situation.

* In the event of an emergency or similar situation take control and instruct fellow co-workers, employees and guests as to the best course of action to take.

* Complete investigations and subsequent reports by asking questions pertinent to the situation such as; who, what, where why, how, etc. in order to gather sufficient details to thoroughly satisfy investigation/report requirements. Use a computer report writing system to complete reports, and be able to follow through/up on any given report.

* Make constant contact with both customers/employees to provide optimal service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed for guest service, investigations, etc.

* Good communications skills and professionalism are required when dealing, and cooperating with outside agencies such as Police Officials, Fire Department, FBI, Secret Service and Governmental Officials.

Qualified candidates must be currently certified as an EMT and/or Paramedic and successfully complete all pre-employment testing . National EMT certification required. Ability to obtain/renew all government required licenses or certification (Gaming Registration). Valid Drivers License with a clean motor vehicle record.

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