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Desktop Support Technician

4 months ago

De Pere, United States AmeriLife Full time
Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

We are looking for energetic, driven, and customer-friendly/focused individual to join our IT team. This individual is responsible for supporting end users with a wide variety of hardware, software, and access issues. In addition, this individual will be responsible for identifying, researching, and resolving technical problems of moderate complexity. This individual may coordinate with other teams or departments to resolve user problems.

Perks and Benefits

At JSA we recognize how critical our team's hard work and dedication is in providing our partners with exceptional service. We are proud to offer our employee's a competitive salary and benefits program
  • Company-Paid Premiums Comprehensive healthcare coverage, including medical, dental, and vision for all Full Time Employees.
  • Free Life Insurance, ID Theft, 401k with Match.
  • Voluntary Benefit Options to further protect yourself and family.
  • Half-day Fridays with full day pay during the summer season to enjoy work-life balance and make the most of the sun.
  • Company Paid Holidays and Immediate Paid Time Off.
  • Competitive salary package commensurate with experience.
  • Professional development opportunities to enhance your skills and advance your career.
What You Get to Do
  • Identifies, investigates, and applies knowledge of computer software, hardware, and procedures to resolve user issues.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Provides highest level of customer service and support to all internal and external customers.
  • Collaborates with other staff to research and resolve problems.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • Recommends hardware and software improvements.
  • Be part of and support a "cloud-first" environment.
  • Performs other tasks as assigned.
Preferred Skills & Abilities
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant demeanor.
  • Proficient with setting up and deploying computers to end users.
  • Proficient with Microsoft business class products; Windows 10/11 Enterprise, Office Suite
  • Ability to explain technical issues to technical and non-technical employees and customers.
  • Motivated to continually learn and grow.
  • Strong analytical and problem-solving skills.
  • Strong organizational skills, time management, and ability to multi-task.
  • Ability to follow procedures and update/create new documentation as necessary.
  • Experience with Intune is a plus.
Qualifications
  • Associate Degree in Information Systems or related field, or equivalent experience.
  • At least one year in hands-on customer technical support required.


Physical Job Requirements & Work Environment
While performing the duties of this job, the employee is frequently required to remain in a stationary position for up to eight hours in an office environment. The employee occasionally is required to move to access people or workspaces. Involves frequent telephone contact with agents and employees. Interaction with others is constant and may be interruptive or involve dealing with angry or upset people.

The employee may occasionally lift files, paper, or office equipment weighing up to 35 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/30 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and the ability to optimally communicate is required.

EEO Statement
Jack Schroeder and Associates, LLC is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing individuals with qualified disabilities reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. This policy applies to all employees and job applicants.