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Senior Account Director

3 months ago

Chicago, United States Walker Sands Communications Full time
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need reasonable accommodation at any point in the application or interview process, please let us know.

Walker Sands is seeking a seasoned Senior Account Director who can lead a portfolio of complex integrated and point solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. This Senior Director will work with our channel experts to drive results for B2B technology clients and become invaluable extensions to our clients marketing teams. As a senior member of the Client Services team, the Senior Account Director will be accountable for the success and growth of some of the agency's highest-value clients, and is on a path to elevation to the VP-level.

The Senior Account Director will act as a senior client contact and strategic advisor, work with our services teams to define program goals and strategies, manage client health and renewals, and support sales pitches. The Senior Account Director will actively run 1-3 large accounts and may provide senior oversight for a number of smaller accounts.

Responsibilities
  • Lead 1-2 medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account director. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
  • Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training.
  • Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
  • Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions.
  • Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
  • Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them.
  • Coach junior Client Services team members, including Associate Account Directors and Account Directors.
  • Inspire, mentor and motivate team members to produce great work and develop competence.
  • Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing.
  • Drive increased profitability of accounts over time.
  • Operate a profit-minded approach to managing account resources.
  • Run internal account team planning meetings, high-level client strategy meetings and account review meetings.
  • Produce and present client-facing reports that demonstrate the business value of our programs to clients.
  • Oversee client billing, profitability and contract renewal for assigned accounts.
Experience
  • At least 8-10 years leading client accounts in a marketing and/or creative agency.
  • Understanding of all aspects of digital marketing.
  • Experience working with and/or managing cross-disciplinary teams in a matrix account team structure.
  • Demonstrated ability to communicate with and present to executive and C-level client contacts.
  • Ability to work under pressure and manage multiple priorities simultaneously.
  • Proficiency in project management tools and software.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communication skills.

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