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Scheduling Specialist

2 months ago

Springfield, United States Addiction Recovery Care Full time

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees

POSITION SUMMARY: The Scheduling Specialist performs various functions, including helping to foster

smooth operations in the health organization where they work. They achieve this by coordinating

appointments and rescheduling them as needed. They provide support to the nursing staff, medical staff,

clinical staff, peer support staff, and other staff, as well as completing other duties as assigned.

Responsibilities:

? Knowledge and competency in problem solving, stress management, ethics and team building.

? Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the

job description which are related to work as a member of an addiction treatment team.

? Responsible for entering instructions needed for scheduling in the electronic medical record

? Provide support for the scheduling of patient appointments for consultations, evaluations, and

treatments; follow-up or re-evaluation

? Provide Support for collecting existing and new patient information when needed for running

KASPER reports

? Provide support in maintaining and updating patient medical records

? Responsible for entering data into various electronic systems, as well as maintaining the integrity

and accuracy of the data

? Utilize appropriate schedule codes in scheduling for patients with appropriate provider and

time/location slot

? Provide support in scheduling outside referrals

? Ensure suitable follow-up appointments are scheduled on a weekly basis

? Provide support to other members of the department as needed.

? Ability to prioritize work- and work-related responsibilities.

? Ability to interact with staff in a professional manner.

? Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner

? Ability to exhibit professional and courteous behavior, consistent with the ARC mission

statement, when interacting with persons of varying backgrounds and education levels to create

a safe and healthy relationship with clients served

Qualifications:

? High School Diploma or equivalent.

? Experience with Substance Abuse/Mental Health

? Proficiency with EHR, Microsoft Office and speech recognition software

? Previous experience in hospital or other health care setting

? Excellent written and verbal communication skills

? Strong critical thinking skills

? Ability to work and thrive in pressure situations

? Punctual and reliable disposition

? Superb listening and time management skills

? Able to type 90 WPM

KNOWLEDGE/SKILLS/ABILITIES:

? Knowledge and competency in problem solving, stress management, professional ethics and

team building.

? Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the

job description which are related to work being completed.

? Attention to detail

? Be well organized

? Ability to prioritize work- and work-related responsibilities.

? Ability to interact with staff in a professional manner.

? Ability to coordinate and manage multiple tasks with attention to detail.

? Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner

? Ability to exhibit professional and courteous behavior, consistent with the ARC mission

statement, when interacting with persons of varying backgrounds and education levels to create

a safe and healthy relationship with clients served

? Adhere to Confidentiality requirements as outlined in 42 CFR, Part 2.

WORKPLACE ENVIRONMENT AND ESSENTIAL PHYSICAL REQUIREMENTS

? Ability to sit and/or stand for long periods of time

? Ability to read detailed health records

? Ability to lift and carry up to 10 lbs.

? Ability to operate computer and other equipment in the office

? Must have sufficient mobility to move around the office and the community

DISCLAIMER:

The information provided in this description has been designed to indicate the general nature and level

of work performed by incumbents within the job. It is not designed to be interpreted as a

comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of

employees assigned to this job. Addiction Recovery Care, LLC (ARC) and its affiliated entities have the

sole discretion to add or modify duties of the job and to designate other functions as essential at any

time. The job description is not an employment agreement or contract

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