Customer Service Representative

3 weeks ago


Janesville, United States GEA Group Full time

Responsibilities / Tasks Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.) Efficiently creates & communicates offers within CRM/ERP (SAP) Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling) Efficiently processes orders (within CRM/ERP) as well as returns/warranties Enters customer information into CRM and processes customer account set up with shared service center Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary. Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner Balances open tasks with other customer support priorities within the team or department when known Other Part Sales department tasks and assignments as directed by department manager Desired working hours: 8:30AM until 5:00PM. Your Profile / Qualifications 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately Ability to read & correctly interpret customer requests Experience working with OEM factories and industrial suppliers is desirable Ability to type in part numbers efficiently into software order entry screens. Able to multi-task and work under pressure in a service environment. Self-motivated and highly organized. Must be able to work independently and as part of a team. Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day. Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software. Did we spark your interest? Then please click apply above to access our guided application process. #J-18808-Ljbffr



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