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Member Service Associate

5 months ago

Belleville, United States Gateway Region YMCA Full time
Description

  • Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives.
  • Enter membership and program registration data into HRIS operating system
  • Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
  • Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
  • Participate and recruit participants for member challenges also known as member visit drivers.
  • Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
  • Ensures established processes for touring and following up with membership inquiries are followed.
  • Assist with the attainment of membership department strategic plan goals.
  • Provide feedback and offer solutions regarding gaps in service and/or member concerns.
  • Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
  • Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
  • Effectively handle conflict and member complaints, with the support of the center Membership Director
  • Performs all other duties as assigned.
The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements
  • High school diploma and or GED required
  • Excellent interpersonal and problem solving skills.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Previous customer service, sales or related experience.
  • Basic knowledge of computers.
Full Compensation Package (when applicable):
  • 403(b) Retirement Savings
  • Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
  • 20% Discount on tuition at Missouri Baptist University
  • Free individual membership to YMCA nationwide
  • Discounts on YMCA programs
  • Discounts on YMCA Childcare