Retail Customer Service Team Member
5 days ago
We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, answer questions, and provide solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit, and other payment methods.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Our stores are public retail spaces with climate-controlled areas, some stock rooms may not be climate-controlled, and some outdoor work may be required. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.
Equal Opportunity EmployerMichaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We provide reasonable accommodations for individuals with disabilities and encourage applicants to contact us if they require assistance with the application or interview process.
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