Customer Service Specialist/Account Manager

4 days ago


Fullerton, United States Michael Nicholas Designs Full time

About us

For over three generations, we have maintained a simple philosophy: produce stylish upholstered furniture for a lifetime of comfort and enjoyment. From fashion forward styling to detail oriented service, we balance the science of business with the art of interior design By being faithful to our beliefs, we continue to design, manufacture, ship, and service all of our products out of our Southern California facility. Whether it is one piece that makes a statement or an entire collection that defines a room, we are dedicated to the superior quality of our handcrafted products.

Responsibilities:

  • Enter and update data into databases, spreadsheets, and other software systems with speed and accuracy.
  • Review and correct any data entry errors to maintain data integrity.
  • Verify data by comparing it to source documents to ensure accuracy.
  • Collaborate with team members to ensure data consistency across platforms.
  • Follow data entry protocols and procedures to maintain uniformity across systems.
  • Assist sales representatives by managing email and phone communications with customers, including responding to inquiries, scheduling follow-ups, and addressing customer needs in a timely manner.
  • Prepare reports and summaries of entered data for team members or management.
  • Performs other business related duties as assigned.

Education / Experience / Certifications:

  • Bachelors degree in human resources, business, or in a related field from an accredited institution, years of experience may be used in lieu of an educational requirement.
  • Proficient in using Microsoft Word and Google Suite (Docs, Sheets, Slides, etc.) for document creation, editing, formatting, and collaboration.
  • 2+ years’ experience in a data entry position

Additional Details

  • Full-time position 7:30am-4pm M-F
  • This is an on-site position.
  • Opportunity for growth and increased compensation following training and experience.


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