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Customer Service Representative Dallas, TX
2 months ago
Celebrating over 25 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key its success. Come join a team that is dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts, and a family-spirited atmosphere.
We're continuing to grow and have openings for the following shift
2nd shift - 2 p.m. - 10 p.m.
The Flight
Line/Customer Service Representative plays a critical role for Business Jet
Center in providing effective customer service for clients both at the front
desk and on the ramp. FLA/Customer Services Reps work to uphold Business Jet’s
high standards of serviceability in all aspects.
This position is cross-trained between ramp, operator, and front desk customer service.
Essential
Duties and Responsibilities:
Meet
and greet customers as the first point of contact both on the ramp and at the
front desk.
Provide
full-service concierge services including but not limited to:
Taking service orders
from crew/passengers such as fueling, catering, etc.
Supply departing
aircraft with coffee, ice, requested newspaper, and catering.
Fill out contract
forms, determine charges for service requested, collect payments, and prepare
change of address records.
Coordinate
transportation, catering, and lodging reservations.
Complete request and
other customer contract forms.
Escort
and assist in all transportation needs (i.e. pick up/drop off passengers).
Accurately invoice aircraft fueling and
handling services.
Complete
opening and closing duties as assigned by the CSR/FLA Management.
Update
arrival/departure board. Communicate customer needs to appropriate departments.
Communicate
clearly and assist the shift coordinator with aircraft call ins, parking, and
other ramp services.
Monitor
incoming/outgoing flights and movement on the ramp.
Conduct
fuel order dispatching with guidance by the shift coordinator
Work with Line Service Technicians to
coordinate and complete customer requests.
Present
and maintain a clean and professional lobby area with stocked refreshments for
customers.
Maintain
and record appropriate supply levels.
Professionally correspond with
customers and vendors to ensure customer satisfaction.
Maintain a professional and positive
attitude with the ability to multitask.
Perform
other duties and responsibilities as assigned.
Qualification Requirements:
High
school diploma or general education degree (GED)
No
special licenses or certificates required
1-2
years of applicable customer service work experience
Previous aviation or FBO experience preferred.
Excellent
written and verbal communication skills
Excellent
analytical and organizational skills
Strong
problem-solving skills
Ability
to maintain accurate and detailed records
Ability to multitask and provide high
standard of customer service in a fast-paced environment
Willingness
to listen and learn
Ability
to think creatively and innovatively
Ability to differentiate aircraft types
as well as understand military time and phonetic alphabet
Proficient
computer skills and customer service software
Self-starter with a willingness to learn
and develop and take feedback well
Valid Driver's License
Ability
to attain Love Field Badge
Work Environment:
While performing the duties of this job, the employee is regularly exposed to various weather conditions. The employee is frequently exposed to very loud noise levels in and around their work environment. The physical demands regularly required are to sit for extended periods of time, squat, crawl, climb along with the ability to lift and/or move up to 25 pounds. Daily interaction with Clients where tact and decorum are mandatory while maintaining a team effort in customer service.
Company Benefits:
Full-time employees are offered:
401k (with company match)
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life & AD&D
Paid Time Off
Additional Supplementary Benefits
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