Data Center Tech II

4 weeks ago


Alpharetta, United States Axiom Path Full time

Qualifications

1-2 years experience in a 24x7 data center environment

Must have a high school diploma or equivalency

Years Of Related Experience

Years of experience < 1 year

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Responsibilities

This role will work 6pm to 6am for 7 days on and 7 days off

They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications

The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems

These operations include compiling and printing system status reports, processing draws, and nightly processing

On the job training will be provided to support proprietary system

Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents

Operates and monitors Windows Server and Linux based systems using established procedures

Monitor production environment and troubleshoot critical issues and escalate, if needed

Utilizes incident management ticketing systems to report and document issues

Communicate via phone and electronic notification for escalation of major issues and critical events

Initiate and assist on troubleshooting conference calls

Completes shift checklists and status reports as required

Perform basic networking troubleshooting

Perform system processing utilizing established tools and procedures

Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls


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