Change Control Specialist, NA

1 month ago

Alpharetta, United States Vantage Data Centers Full time

Business Operations Department

As a part of the Vantage Operations team, the Business Office department provides for logistical support and assistance across various business activities as a valued resource. The team contributes to maintaining customer relationships from the inception of the lease; supporting customer requests and audits to prove compliance; producing monthly customer electricity bills based on consumption; supporting internal processes for all CMMS activities; enforcing all internal change management activities; and generating regular reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Business Office department works closely with all Vantage departments to ensure customer success throughout construction and delivery.



Position Overview

Vantage is in search of a resourceful, detail-oriented, and self-motivated Change Control Specialist to take charge of our Operational Excellence processes, with a primary focus on overseeing all Change Management activities. Collaborating closely with various teams across the organization, you will be responsible for ensuring the effective utilization of the Change Management process through our internal tools. Daily responsibilities encompass reviewing the quality of change tickets, conducting CAB meetings, closing out change tickets, and compiling KPIs. In addition, you will play a crucial role in establishing and nurturing relationships with internal Vantage teams.



Essential Job Functions

· Oversee Corporate Excellence processes and ongoing activities

· Lead the development and implementation of the change management process for IT and Data Center operations

· Hold regular CAB meetings weekly to review active changes

· Support existing tool programming and changes needed to support the standards and manage enhancements and/or implementation of new tools to support the Service Excellence program

· Collaborate with Global team members to ensure that incidents resulting from a change are documented and associated remediation plans are established and completed

· Prepare and distribute reports to stakeholders, including internal teams and external clients

· Continuously analyze and evaluate incident data to identify opportunities for improvement in the Operational Excellence process



Duties

· Interface with internal departments to collect requirements and documentation in support or reporting responsibilities, including support for internal and external audits

· Collect and analyze information from multiple sources to create and update weekly, monthly, quarterly, and ad-hoc reports using Microsoft O365 tools such as Excel, PowerPoint, Project, Visio, Word, PowerPoint, and Power BI

· Gather supporting data and evidence against SLA targets and KPIs in support of internal and external requirements

· Ensure the accuracy and integrity of data presented to all stakeholders through quality assurance reviews and testing

· Receive and action requests within the Service Management tools and via email requests submitted from internal and external stakeholders, including recording and tracking activities within designated tools

· Partner with the Vantage teams to create real-time availability of data for internal and external use

· Support onboarding and integration activities for Operational Excellence tools.

· Communicate regularly with management on issues, constraints, and project status

· Identify data anomalies and perform root cause analysis to identify possible courses of corrective action

· Provide Training to Vantage team members performing Service Management to answer questions and provide backup support to team members when needed



Job Requirements

· Data Center, high-tech, or rapid growth industry experience is strongly preferred but not required

· Prior experience with an ITIL based Service Management program

· Prior experience utilizing ServiceNow or similar tools to manage and document change requests, approvals, and implementation details.

· Strong sense of personal accountability regarding decision-making and team leadership

· Problem-solving skills to troubleshoot and resolve issues

· Must be able to work in a collaborative team environment as well as individually

· Excellent verbal and written communication skills

· Project management, time management and multitasking skills to handle multiple tasks at once

· Strong organizational skills and attention to detail

· Limited travel is expected

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