Front Desk Supervisor

3 weeks ago

Mission Viejo, United States CareerBuilder Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

About the role
Four Seasons Resort Mallorca at Formentor is looking for a Front Desk Supervisor . Candidates with a passion for excellence , and proven leadership experience are invited to apply. W ill perform th e following duties : welcoming and registe ring hotel guests, explaining the accommodations, and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. The Front Desk Supervisor oversees and organizes the team's daily duties and workflow . This position reports to the Assistant Front Office Manager.

What you will do

Supervising employees, assigning duties, and making sure that the daily checklist is completed correctly.
Monitoring team performance and ensuring duties are performed efficiently .
Reporting any issues that arise during the shift to management .
Ensuring compliance with company policies , health , and safety standards .
Coaching team members and training new staff.
Handling customer minor complaints and reports them to higher management .
Checks guest s in and out in an efficient and friendly manner, using the guest name whenever possible.

Assures that guest s are assigned the type of room requested and the correct rate is charged.
Issues correct keys to the guest and a rranges for luggage to be delivered to guest room.
Ascertains guest satisfaction.
Settles bill accurately through credit card or cash transaction.
Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests.
Complies with Four Seasons Standards and Code of Conduct as set forth in Employee Handbook.
Works harmoniously and professionally with co-workers, supervisors and GSAs.
Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
Blocks rooms for arrivals and ensures any discrepancies are resolved.
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
Assures that all financial and credit procedures are followed.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
A ssists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift.
Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
Works closely with housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest's preference and ready for check in upon arrival.
Works closely with Engineering to ensure for the completion of any guest's related maintenance issues are resolved and control room preventive maintenance program.

What you bring

Our ideal Front Desk Supervisor has a firm knowledge of hotel operations and must have 2 years of experience in Supervision in Rooms Division. Candidates must speak Spanish as well as being fluent in English.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours:

Full time contract, 40 hours per week. Rotating shifts from Monday to Sunday

Must have the legal permission to work in Spain .
#J-18808-Ljbffr

  • Front Desk Receptionist

    2 weeks ago

    Mission Viejo, United States Surgery Partners Full time

    Description Front Desk Receptionist GENERAL SUMMARY OF DUTIES: Greeting patients Performing check-in procedures Maintaining current demographic and insurance information in computer and in the chart Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed Primary focus is servicing patients in the lobby with...

  • Front Office Supervisor

    2 weeks ago

    Aliso Viejo, United States Leisure Sports Hospitality, Inc. Full time

    To work Front Office (Front Desk, DTS-Operator, DTS-Delivery) shifts and assist in supervising all associates and operations within the Front Office in a professional, service-oriented manner to ensure delivery of the following: 1) Guests form great Office Supervisor, Customer Service, Office Manager, Supervisor, Office, Operations, Instructor, Business...

  • Customer Service

    6 days ago

    Mission, United States Tru Fit Athletic Full time

    TruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us. How do we do this? By living our Core Values which are...

  • Procedural Scheduler

    2 weeks ago

    Mission Viejo, United States Providence Health & Services Full time

    Responsible for physician patient schedules, monitoring of physician call schedule changes, cash management, and ACD (Automated Call Delivery) oversight. Supports the training programs developed by the Site Operations Director/Reception Supervisor. Supports the Site Operations Director/Reception Supervisor in all strategic goals developed to collaborate with...

  • Travel Nuclear Medicine Tech

    2 days ago

    Mission Viejo, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Nurse First Travel Agency to find a qualified Nuclear Medicine Tech in Mission Viejo, California, 92691!Pay Information$2,646 per weekAbout The PositionNurse First Travel Agency isn`t named as such because we only work with nurses. It`s because our founder was a nurse before founding our company in 2017. Our founding...

  • Travel Nuclear Medicine Tech

    2 days ago

    Mission Viejo, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Nurse First Travel Agency to find a qualified Nuclear Medicine Tech in Mission Viejo, California, 92691!Pay Information$2,764 per weekAbout The PositionNurse First Travel Agency isn`t named as such because we only work with nurses. It`s because our founder was a nurse before founding our company in 2017. Our founding...

  • Medical Assistant/ Front Office Coordinator Talent Search

    2 days ago

    Mission, United States MyCare Medical Group Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:  MyCare Medical is a Primary Care Group that specializes in caring for older adults and seniors. Our focus is to ensure that our patients receive all-encompassing care at the highest quality and lowest costs so that they can live healthier and happier lives.  We now have over 35 locations across Central &...

  • Hotel Night Auditor

    22 hours ago

    Mission, United States Hotel Lotus MerriamKansas City Full time

    Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll...

  • Patient Care Coordinator

    3 days ago

    Mission Viejo, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.** **Come make an impact on the communities we serve as we help...

  • Administrative Assistant

    4 weeks ago

    Mission Viejo, United States South Orange County Community College District Full time

    DESCRIPTION Under general supervision from the assigned administrator of record of a single-function program of moderate size, staff, budget, and complexity or the Dean of a large instructional, business, or student services program, performs general administrative, secretarial, and clerical assistance duties in support of assigned program and...

  • Administrative Assistant

    2 weeks ago

    Mission Viejo, California, United States South Orange County Community College District Full time

    Title: Administrative AssistantJob Category: CSEAJob Opening Date: April 03, 2024Job Closing Date: Location: Saddleback CollegeWork Location:Mission Viejo, CADepartment:Financial AidPay Grade, for more information click on this link: Pay Rate Type:MonthlyWork Days:Monday - FridayWork Hours:8:00am - 5:00pm (Schedule and Shift are subject to change in...

  • Administrative Assistant

    2 weeks ago

    Mission Viejo, California, United States South Orange County Community College District Full time

    Title: Administrative Assistant Job Category: CSEA Job Opening Date: March 27, 2024 Job Closing Date: Location: District ServicesWork Location: Mission Viejo, CADepartment: Purchasing and Contracts Pay Grade, for more information click on this link: Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00am - 5:00pm (Schedule and Shift are...

  • Office Assistant, Categorical

    1 month ago

    Mission Viejo, California, United States South Orange County Community College District Full time

    Title: Office Assistant, Categorical Job Category: CSEA Job Opening Date: April 09, 2024 Job Closing Date: April 24, 2024 Location: Irvine Valley CollegeWork Location: Irvine, CaliforniaDepartment: Disabled Students Programs and Services Pay Grade, for more information click on this link: Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Mon /...

  • Sales and Marketing Coordinator Location: CA-Laguna Post Date: 05-25-23

    23 hours ago

    Aliso Viejo, United States Goldfish Swim School Full time

    Summary: The Sales and Marketing Coordinator will assist the Sales/Marketing team in a variety of administrative and project management tasks to drive the marketing efforts of the business. Reports To: GM/AGM Job Summary: Duties and Responsibilities: Assist with planning and organizing marketing systems including: project management, department files, site...

  • HR Manager

    3 weeks ago

    Shawnee Mission, United States US Foods, Inc. Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES  Ensure a genuine safety culture that fosters employee well-being through engagement and leadership accountability. Role model and prioritize the value of safety at all times. Challenge leaders to set the right tone for safety and hold them accountable for proactive efforts that drive engagement.Advocate for a positive...

  • HR Manager

    3 days ago

    Shawnee Mission, Johnson County, United States US Foods, Inc. Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure a genuine safety culture that fosters employee well-being through engagement and leadership accountability. Role model and prioritize the value of safety at all times. Challenge leaders to set the right tone for safety and hold them accountable for proactive efforts that drive engagement.Advocate for a positive...

  • HR Manager

    50 minutes ago

    Shawnee Mission, Johnson County, United States US Foods, Inc. Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure a genuine safety culture that fosters employee well-being through engagement and leadership accountability. Role model and prioritize the value of safety at all times. Challenge leaders to set the right tone for safety and hold them accountable for proactive efforts that drive engagement.Advocate for a positive...