Hotel Night Auditor

2 weeks ago

Mission, United States Hotel Lotus MerriamKansas City Full time
Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today

Responsibilities

•Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
•Process additional administrative, bookkeeping. and accounting procedures as required
•Ensure all guests feel they are having an exceptional experience at the property
•Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
•Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Qualifications

•Some college is preferred but a high school diploma or equivalent is required
•Proficiency with computers is required; experience with reservation and accounting software is desired
•Excellent customer service and communication skills are required
•Flexible overnight hours are required
•Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required

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