Membership Representative

4 months ago

Salem, United States YMCA of Virginia's Blue Ridge Full time
Description

Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.

WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
  • Ability to stand and walk for extended periods of time
  • Ability to conduct guest tours
  • Ability to read, interpret and communicate information
  • Ability to type proficiently and work in front of a computer screen
  • Ability to multi-task
  • Ability to solve practical problems
  • Ability to lift and move up to 50 lbs.
QUALIFICATIONS
  • Working knowledge of Windows and MS Office operations
  • Exceptional customer service skills
  • Able to handle multiple priorities in a busy environment
  • Able to speak proficiently on the phone as well as in person
  • Detail-oriented
  • Neat, legible handwriting
  • Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
ESSENTIAL FUNCTIONS
  • Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
  • Accurately handles monetary transactions
  • Processes membership and program registrations, etc.
  • Assists in implementation of member services, retention and promotion
  • Enforces YMCA policies and procedures for members and guests
  • Appropriately handles and resolves member complaints
  • Reports any accidents, unsafe conditions or problems to the appropriate staff
  • Attends staff meetings and trainings, as scheduled
  • Performs opening and closing procedures
  • Notifies the appropriate director of any out-of-order equipment or low supplies
  • Other duties as assigned.
Requirements

WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
  • Ability to stand and walk for extended periods of time
  • Ability to conduct guest tours
  • Ability to read, interpret and communicate information
  • Ability to type proficiently and work in front of a computer screen
  • Ability to multi-task
  • Ability to solve practical problems
  • Ability to lift and move up to 50 lbs.
QUALIFICATIONS
  • Working knowledge of Windows and MS Office operations
  • Exceptional customer service skills
  • Able to handle multiple priorities in a busy environment
  • Able to speak proficiently on the phone as well as in person
  • Detail-oriented
  • Neat, legible handwriting
  • Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

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