Representative, Rx Returns

3 months ago

WinstonSalem, United States Inmar Full time

With direct supervision from a manager, the Rx Returns Representative provides excellent customer service, completing tasks and Salesforce cases while maintaining the integrity of Inmar's major databases. The incumbent must exhibit initiative to evolve personally and within Inmar's organization. They will display self-control under stressful circumstances and collaborate effectively with their direct and indirect teams.

This position requires the associate to work from the Winston-Salem, NC office.

Primary Accountabilities:

  • Maintain detailed, accurate files and records
  • Act as Tier 2 Support for the Call Center calls
  • If the Call Center Specialist cannot answer a question, the call will be transferred to the Rx Returns Representative
  • Receive and assess client/vendor needs via inbound emails and Salesforce cases
  • Answer questions, overcome objections, and handle sensitive or uninformed callers
  • Interact with multiple departments to gather critical data elements and information
  • Work efficiently and accurately in an atmosphere of frequent interruption
  • Prioritize and manage multiple tasks requiring extensive timely follow up and completion of all projects within the specified KPIs
  • Adhere to prescribed routines and practices
  • Proceed independently and carry out assignments to completion with minimal instruction
  • Load store files accurately and within the specified clients' Service Level Agreement (SLA)
  • Setup clients with access to Netlink, InvoiceLink, HRM
  • Research client issues with a sense of urgency based on the client' priority, resourcefulness and taking ownership of the issues until completion
  • Complete all Salesforce cases assigned to you within the specified SLA
  • For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion. Close OPS Research cases as Operations resolves
  • Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience
  • Work the Hold Report weekly (mfg)
  • Maintain membership tables for the client so that EDI is correct (mfg)
  • Virtual key debit memos as assigned (mfg)
Required Qualifications:
  • Bachelor's Degree required
  • 1-2 years of work experience in one or more of the following fields: retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services
  • Must be proficient in and have advanced experience with Microsoft Office Products (Word, Excel, PowerPoint), Google products and Salesforce
Individual Competencies:
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Establish Focus: The ability to develop and communicate goals in support of the business; mission.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
  • Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.


Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time Regularly: Job requires this activity more than 66% of the time

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

We are an Equal Opportunity Employer, including disability/vets.

  • Business Intelligence Analyst, Rx Returns

    3 weeks ago

    Salem, Oregon, United States Inmar Intelligence Full time

    Job SummaryThe Business Analyst in Rx Returns plays a crucial role in understanding returns data and business strategies of clients. This individual must be able to link data insights to actionable business insights and use storytelling techniques to communicate effectively. The ideal candidate will be detail-oriented, organized, empathetic, and able to...

  • Business Analyst, Rx Returns

    5 months ago

    Salem, United States Inmar Intelligence Full time

    The Business Analyst in Rx Returns possesses the ability to understand returns data as well as the business strategies of the clients. The Business Analyst must be able to link data insights to actionable business insights and use storytelling techniques to get the message across or provide answers to business concerns or problems. The incumbent must be...

  • Specialist, Rx Call Center

    4 weeks ago

    Winston-Salem, United States Inmar Full time

    With direct supervision from a supervisor, the Rx Call Center Specialist provides support and assistance to retail, manufacturing and wholesale clients, as well as Third Party logistics or other organizations regarding their pharmaceutical returns. The incumbent must be detailed-oriented, organized, empathetic, remain calm under pressure and be a creative...

  • Customer Service Representative

    4 months ago

    Winston-Salem, United States U-Haul Full time

    Location: 118 N Marshall St, Winston-Salem, North Carolina 27101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Cardinal Health Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Cardinal Health. As a Customer Service Representative, you will be responsible for providing proactive solutions, inquiry research and resolution, and root cause analysis to our customers.Key ResponsibilitiesProvide concise, quality customer service in a...

  • Territory Sales Representative

    3 weeks ago

    Salem, Connecticut, United States Hantover Inc. Full time

    Job Title: Territory Sales RepresentativeWe are seeking a highly motivated and results-driven Territory Sales Representative to join our team at Hantover Inc. in the Kansas City area. This role requires a self-starter with excellent communication and negotiation skills to promote and sell our products and services to existing and potential customers.Key...

  • Front Desk Representative

    2 weeks ago

    Winston-Salem, North Carolina, United States Dave & Buster's, Inc. Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's, Inc. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service, ensuring a positive and...

  • Retail Sales Representative

    4 months ago

    Salem, United States Verizon Full time

    Verizon - Immediate Retail Sales Representative NeededDo you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you might be the perfect fit for our dynamic team at Verizon!Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional...

  • Customer Service Representative

    2 months ago

    Winston-Salem, United States Beverage-Air Corporation Manufacturing Full time

    Position Summary: Looking for a dynamic team player that specializes in excellent Customer Service. This person will provide support to internal and external customers to include order entry, phone support, and overall communications about commercial food service equipment. Works collaboratively with other functional areas to set and meet priorities that...

  • Customer Service Representative

    1 month ago

    Salem, Oregon, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    4 weeks ago

    Salem, Oregon, United States Career Transitions, LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Career Transitions, LLC. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and professional responses to customer inquiries, resolving issues,...

  • Patient Service Representative

    3 months ago

    Winston-Salem, United States Piedmont Ear Nose and Throat Associates Full time

    Job Type Full-timeDescriptionJob Summary:Optimizes patient satisfaction, patient flow, medical revenue and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments, collecting patient...

  • Patient Service Representative

    5 months ago

    Winston-Salem, United States Piedmont Ear Nose and Throat Associates Full time

    Job Type Full-time Description Job Summary: Optimizes patient satisfaction, patient flow, medical revenue and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments, collecting...

  • Merchandiser (Union) Representative

    1 month ago

    Salem, Oregon, United States Swire Coca Cola USA Full time

    Job SummarySwire Coca-Cola USA is seeking a skilled Merchandiser (Union) to join our team. As a key member of our sales team, you will be responsible for ensuring all customer locations are properly stocked and rotated according to company standards and expectations.Key ResponsibilitiesClean and organize shelves and/or aisles daily to provide a safe...

  • Patient Service Representative

    3 weeks ago

    Winston-Salem, United States Piedmont Ear Nose & Throat Associates, Full time

    Description:Job Summary:Optimizes patient satisfaction, patient flow, medical revenue and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments, collecting patient fees and...

  • Patient Service Representative

    6 days ago

    Winston-Salem, United States Piedmont Ear Nose & Throat Associates, Full time

    Job DescriptionJob DescriptionDescription:Job Summary:Optimizes patient satisfaction, patient flow, medical revenue and practice operations by demonstrating flexibility in front office functions including, but not limited to, providing superior customer service, facilitating the registration process, recording patient charges, scheduling appointments,...

  • Pharmacy Customer Service Representative

    2 weeks ago

    Salem, Oregon, United States Walgreens Full time

    Job Description:As a Pharmacy Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities:Registers sales on assigned...

  • Quality Tech I

    5 days ago

    Winston-Salem, United States Tekni-Plex Full time

    SUMMARYThe Quality Technician Supports manufacturing through the inspection and assessment of product quality.Shift: 3rd/ 10:45pm - 7:00amESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Must have an excellent understanding of the Bonder/Wax application process. Will lead the testing and appraisal roll out for the Tri-Seal W-S Quality Assurance...

  • Quality Tech I

    6 days ago

    Winston-Salem, United States Tekni-Plex Full time

    SUMMARYThe Quality Technician Supports manufacturing through the inspection and assessment of product quality.Shift: 3rd/ 10:45pm - 7:00amESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Must have an excellent understanding of the Bonder/Wax application process. Will lead the testing and appraisal roll out for the Tri-Seal W-S Quality Assurance...

  • Customer Service Representative I

    5 months ago

    Salem, United States IAA Full time

    Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our...