Hotel Front Desk Supervisor

2 weeks ago


Milford, United States Hotel Resource Full time

**Other**

**Hotel Front Desk Supervisor**

Hotel Front Desk Supervisor Great Wolf Lodge Milford OH

**Hotel Front Desk Supervisor**

**Company:**

Great Wolf Lodge

**Location:**

US

**Category:**

Other

**Degrees Required:**

Not Specified

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

**Increased Rate $17.75- Full Time**

At Great Wolf, the **Guest Services Supervisor** brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

**Essential Duties & Responsibilities**

* Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments

* Ensures daily success of check-in standards and operational efficiencies

* Provides coaching, encouragement, and recognition to pack members regularly

* Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members

* Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate

* Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department

* Understands and participates in scheduling of staff, execution of labor management and forecasting

* Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members

* Monitors performance of agents, providing real time feedback and coaching

* Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met

* Participates in recruitment and selection of talent for the guest service team

* Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS

* Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.

* Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair

* Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

* May also assist in supervising bell, valet and night audit and other roles as needed

**Basic Qualifications & Skills**

* High School diploma or GED

* Minimum of 1 year prior experience Rooms Division/Front Desk

* Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook

* Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills

* Proficient in both written and spoken English

* Ability to work flexible schedule including nights, weekends, holidays as needed

**Desired Qualifications & Traits**

* Associate's degree or higher in hospitality or related field

* Experience with Opera or similar system

* Previous hotel experience, preferably in a large family resort or hotel

**Physical Requirements**

* Ability to lift 30lbs.

* Ability to stand/sit for long periods of time.

* Ability to bend, stretch and twist

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



  • Milford, United States HARTWICK HOTEL COMPANY, LLC Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent night auditor to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The...

  • Front Desk Agent

    4 days ago


    Milford, United States MCR Hotels Full time

    The Front Desk Agent at the Homewood Suites by Hilton Milford is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...

  • Front Desk Agent

    4 days ago


    Milford, United States MCR Hotels Full time

    Front Desk Agent Homewood Suites Milford, 600 Chamber Drive, Milford, Ohio, United States of America Req #6391 Wednesday, May 1, 2024 The Front Desk Agent at the Homewood Suites by Hilton...

  • Front Desk Agent

    5 days ago


    Milford, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    4 days ago


    Milford, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk/Host

    4 days ago


    Milford, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...


  • Milford, United States Lafrance Hospitality Full time

    Lafrance Hospitality | Full time **Front Desk Associate Holiday Inn Express $15-17+** Milford, United States | Posted on 02/09/2022 {{getI18n("zr.cw.refertofrnd")}} {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} Location Name Holiday Inn Express - Milford, MA Work Experience 1-3 years **Job Description** Holiday...


  • Milford, United States Clinical Laboratory in Delaware Full time

    **Job Title: Front Desk Receptionist** **Location: Milford, DE** **, with one half-day on Saturday every other week** **Work Hours**: - Monday to Friday: 8am to 5pm - Every other Saturday: 8am to 12pm **Salary**: Salary is contingent on experience and qualifications. **Responsibilities**: - Receive and make calls to and from clients and patients. -...


  • Milford, United States Drs. Goodman & Ko Full time

    DENTAL FRONT DESK ADMINISTRATOR Please also attach your resume for review, and please do not call the office. **Job Type**: Part-time **Benefits**: - 401(k) - 401(k) matching Healthcare setting: - Clinic - Outpatient - Private practice Schedule: - 4 hour shift - 8 hour shift - Afternoon shift - Day shift Application Question(s): - If a patient of...


  • Milford, United States Hampshire Hills Sports and Fitness Full time

    Front Desk Customer Service Rep - EVENING SHIFTS Summary Title:Front Desk Customer Service Rep - EVENING SHIFTSID:1043Department:Front DeskLocation:Milford, NHEmployment Type:Part timeSalary Range:$11.50 per hour + club membership Description **We are currently seeking new talent for our Front Desk Team!** Qualified candidates must have: * 2-3 years customer...


  • Milford, United States hr2fit.com Full time

    ** HR2Fit** ** Front Desk Dental Office Support** Milford, MA 01757 Milford Smiles is looking to find a Dental office scheduler to join the team! Front Desk Team members are a huge part of giving our patients a wonderful experience from beginning to end, greeting patients with a friendly & warm smile and with a professional demeanor. **Responsibilities:** *...


  • Milford, United States Goldfish Swim School - Milford Full time

    **Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Employee discounts - Flexible schedule - Free uniforms - Health insurance - Opportunity for advancement - Paid time off **Join our Incredible Front Desk Team! Full time and Part time positions available!** **Saving and changing lives, every single day.** We have a...


  • Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionTitle: HOTEL ROOM ATTENDANT/HousekeeperReports to: Housekeeping Supervisor Hours per Week: 30-40Overview: The purpose of this position is to ensure the cleanliness of rooms and public spaces. The Room Attendant/Housekeeper position will come in contact with guests and will need to have positive guest interaction. Housekeeping...


  • Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionTitle: HOTEL ROOM ATTENDANT/Housekeeper - Part-timeReports to: Housekeeping Supervisor Hours per Week: 20-30Overview: The purpose of this position is to ensure the cleanliness of rooms and public spaces. The Room Attendant/Housekeeper position will come in contact with guests and will need to have positive guest interaction....

  • Night Auditor

    4 weeks ago


    New Milford, United States Holiday Inn Express Full time

    **Department**:Night Auditor **Reports To**: Front Desk Supervisor or GM - Hospitality **Job Summary** **Guest Service** Always maintain a kind and courteous demeanor. Provides a pleasant experience to all of our guests and responds to guest inquiries in a timely fashion. Handles all guest complaints according to company policies and procedures. **Food...

  • Front-End Manager

    4 weeks ago


    Milford, United States Restaurant Depot Full time

    From $21.98 - $23.08 Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer...


  • Milford, United States Bayhealth Full time

    **Location: Milford Primary Care** **Status**:Full Time 80 Hours **Shift**:Days **General Summary**: Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone...


  • Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionSummaryThe Overnight Guest Services Agent has five primary responsibilities: 1. Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service. 2. Responsible for running the Night Audit. These night auditor duties are basic and...


  • Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionSummaryThe Overnight Guest Services Agent has five primary responsibilities: 1. Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service. 2. Responsible for running the Night Audit. These night auditor duties are basic and...

  • Front-End Manager

    4 weeks ago


    Milford, United States Restaurant Depot Full time

    From $21.98 - $23.08Position Title: Front End ManagerDepartment: OperationsSupervisor: Branch ManagerFLSA: Exempt (Salaried)Position Summary:Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.Essential Functions:Supervises,...