Loss Prevention Manager

1 week ago

Bretton Woods, United States Omni Hotels & Resorts Full time

Overview:
**Mount Washington Hotel**

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

**Job Description**:
**Our team members enjoy a wealth of benefits and perks, including**:

- Comprehensive healthcare coverage with options for medical, dental, and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
- Complementary Golf, Skiing and Riding.
- Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
- Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

**Responsibilities**:
**Essential Functions**:

- Be familiar with and perform the duties of the Director of Loss Prevention as assigned.
- Ensures all Security standards are properly followed.
- Be familiar with all Loss Prevention standard operating procedures.
- Oversee the training program for all new Security officers.
- Reviews all reports completed by Security officers to ensure accuracy and timely submission.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents, and acts of violence).
- Maintains guest room surveillance procedures.
- Ensured that all phases of the key control program are maintained, and any discrepancies are documented and reported.
- Establish and maintain a strong working knowledge of the fire safety procedures for the resort.
- Ensures that shift personnel are properly assigned at all times.

**Tools and Equipment**:

- Telephone, photo-copying machine, computer and printer, filing cabinet, facsimile machine
- Portable radio, Safemark and Salto handheld devices, camera, first aid equipment.

**Working Environment**:

- Interior of resort buildings, in all areas with exposure to extreme temperatures.
- Exterior of resort buildings with exposure to weather conditions.
- Exposure to various hazardous chemicals.

Qualifications:

- Bachelor’s Degree or Equivalent is preferred
- Must have prior experience in Loss Prevention/Security role
- Understand and follow organizational chain of command
- Able to demonstrate team-oriented leadership abilities with associates
- Proven professionalism with guests and associates required
- Critical thinking and decision-making ability is mandatory
- Experience with and familiarity with OSHA standards required
- Previous experience with training and maintenance of safety standards
- Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint.

Omni Hotels & Resorts is an equal opportunity employer.

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