Guest Service Representative

15 hours ago

Wayne, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.

Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.

Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.

Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Assists the Crafter in preparing cake decorations and packaging supplies as needed.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

Servant’s Heart

Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Keeps the good of the team or guest ahead of personal interests or gain.

Displays humility and empathy in interactions with others.

Spirit of a Champion

Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

Projects warmth, enthusiasm, and optimism that attracts others.

Builds positive, productive relationships with all team members.

Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

Enjoys interacting with diverse people and excels at providing a superior guest experience.

Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.

Is diligent, organized and self-motivated.

Has the ability to understand and carry out oral and written instructions and request clarification when needed.

Is comfortable with new technology and has the ability to operate a point-of-sale system.

Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

Applicants must be 16 years of age or older.

While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

California Privacy Policy

  • Guest Service Representative

    2 months ago

    Wayne, United States Buffalo Lodging Associates Full time

    Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470 We are currently looking for Guest Services Representative to join our Front Desk Team! You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many guests come and stay for a quiet place while visiting New York City. Ice Vault...

  • Guest Service Representative

    1 day ago

    Wayne, United States Buffalo Lodging Associates Full time

    Our Residence Inn Wayne located at 30 Nevins Road, is seeking a Full-Time Front Desk Agent to join the team! The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities:Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent...

  • Guest Service Expert

    2 months ago

    Wayne, United States Smashburger Full time

    Become a Guest Service Rockstar at Smashburger At Smashburger, our mission is simple - craft outrageously delicious burgers and provide an amazing guest experience. That's where you come in As a Guest Service Expert, you'll be the face of our brand, ensuring every customer leaves smiling and craving their next Smashburger visit. More than just taking orders,...

  • Guest Service Team Member

    2 months ago

    Wayne, United States Wingstop Full time

    Wingstop - 35165 E. Michigan Ave Bldg B - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Guest Service Associate

    3 weeks ago

    Fort Wayne, Indiana, United States Extended Stay Ft. Wayne North Full time

    Job Summary:The Front Desk Agent role at Extended Stay America - Fort Wayne - North is ideal for individuals who can provide exceptional guest service and maintain a professional demeanor in a fast-paced environment. Key responsibilities include registering guests, handling reservations, and ensuring a smooth check-in and check-out...

  • Guest Service Team Member

    2 months ago

    Fort Wayne, United States Wingstop Full time

    Wingstop - 5129-5215 Illinois Road Suite 126 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Guest Service Team Member

    2 months ago

    Fort Wayne, United States Wingstop Full time

    Wingstop - 407 W. Coliseum Blvd Ste 111 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Excel Sports Customer Service Representative

    1 month ago

    Fort Wayne, Indiana, United States Parkview Health Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Excel Sports. As a key member of our front desk and food service team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesProvide...

  • Patient Services Representative

    4 months ago

    Wayne, United States RemX Full time

    Now Hiring! Patient Service Representative! Contract to hire opportunity! Hours: Monday - Friday 8am - 4:30pm with a half hour lunch Be Part of a High-Performing Team. Here is your chance to join a leading company as a Patient Service Representative. We have an opportunity for someone with 2+ years of Patient Service Representative experience. Enjoy a...

  • Guest Services Associate Pm shift

    2 weeks ago

    Fort Wayne, United States ZMC Hotels Full time

    Benefits: Flexible schedule Free uniforms Opportunity for advancement Training & development Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job...

  • Guest Services Team Member

    2 months ago

    Fort Wayne, United States Chick-fil-A Jefferson Pointe Full time

    Evening| Flexible Scheduling | Sunday's Off | Fulltime| Partime | College Scholarships | Advancement Opportunities | Medical/Dental/Vision | Free Food | Fun Work Environment A Guest Services Team Member performs guest service duties. Guest service job duties include but are not limited to greeting customers, taking customer orders, and completing...

  • Patient Services Representative

    5 months ago

    Wayne, United States RemX Full time

    Now Hiring! Patient Service Representative! Contract to hire opportunity!Hours: Monday - Friday 8am - 4:30pm with a half hour lunchBe Part of a High-Performing Team. Here is your chance to join a leading company as a Patient Service Representative. We have an opportunity for someone with 2+ years of Patient Service Representative experience. Enjoy a...

  • Customer Service Representative

    1 month ago

    Fort Wayne, Indiana, United States Wingstop Full time

    Delivering World Class ServiceAs a Guest Service Team Member at Wingstop, you will be responsible for:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine experiencesInteracting with guests by greeting them, answering the phone, and taking and delivering ordersKey Responsibilities:Deliver exceptional customer...

  • Guest Services Associate Am/Pm Both

    1 month ago

    Fort Wayne, United States ZMC Hotels Full time

    Benefits: Company parties Employee discounts Free uniforms Opportunity for advancement Training & development Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide...

  • Customer Service Representative

    2 months ago

    Wayne, United States RemX Full time

    Now hiring for a contract to hire Customer Service Representative!Candidates must reside locally for this fully on-site role in Madison, WI.Hours: Monday through Friday 8:30-5:00. Pay: $18 hourlyHelp People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in customer service? How about getting in the door with an...

  • Customer Service Representative

    4 weeks ago

    Fort Wayne, Indiana, United States BLUE FLAME HOSPITALITY LLC Full time

    Job Summary:We are seeking a skilled and friendly Front Desk Agent to join our team at Blue Flame Management. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations and cancellations, and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Wayne, United States RemX Full time

    Now hiring for a contract to hire Customer Service Representative!Candidates must reside locally for this fully on-site role in West Seneca.Hours: M/Wed/Fri 8a-4:30p, Tue/Thur 8a-6p Pay: $18- 22 hourlyHelp People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in customer service? How about getting in the door with...

  • Guest Services Team Member

    2 months ago

    Fort Wayne, United States The Sports Facilities Companies Full time

    GUEST SERVICES TEAM MEMBER - SportONE Parkview IcehouseSports Facilities Management, LLC LOCATION: Fort Wayne, IN DEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY: SportONE Parkview Icehouse is a premier sport, recreation and entertainment destination focused on improving the health and economic...

  • Guest Services Team Member

    4 months ago

    Fort Wayne, United States The Sports Facilities Companies Full time

    GUEST SERVICES TEAM MEMBER - SportONE Parkview IcehouseSports Facilities Management, LLCLOCATION: Fort Wayne, INDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:SportONE Parkview Icehouse is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality...

  • Client Service Representative

    6 months ago

    Fort Wayne, United States ECI Management Full time

    Ethereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us achieve our lofty goals. The Client...