Guest Service Expert

3 months ago

Wayne, United States Smashburger Full time

Become a Guest Service Rockstar at Smashburger At Smashburger, our mission is simple - craft outrageously delicious burgers and provide an amazing guest experience. That's where you come in As a Guest Service Expert, you'll be the face of our brand, ensuring every customer leaves smiling and craving their next Smashburger visit. More than just taking orders, you'll be the master of: Creating a warm, welcoming atmosphere that turns guests into regulars Showcasing your customer service superpowers and fixing any 'oh no' moments Staying one step ahead to anticipate guests' needs before they even ask Rocking the headset and keeping things running smoothly on the front lines ```{=html} ``` - Reporting to the Restaurant General Manager, our Cashiers are the Guest Service Experts (GSE) that champion better burgers In this role you will: - Greet guests with a smile Responsible for welcoming new and repeat guests every visit - Promote a fun and positive work environment - Teamwork Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment - Be knowledgeable of all menu items so you can make meal suggestions & answer questions - Verify each guest order for accuracy, manage 'to-go' orders, process POS transactions and follow cash handling procedures & full understanding of Smashburger rewards program - Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect - Adhere to all active marketing promotions & encourage guests to complete surveys upon each visit - Foster and value a safe work environment by following all personal and food safety and security standards - Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products - Ability to listen, communicate and work well with others in a busy restaurant environment - Values integrity and doing the right thing, even when no one is watching - Follow company cash policies to ensure minimal losses through theft or shortages - Upsell food items to all guests ordering through thoughtful suggestions - Follow company order accuracy procedures to ensure a happy guest and minimize waste Cashier (GSE) Requirements No experience necessary -- we build better skillsMust successfully complete Smashburger training program Must be 16 years old Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 25 lbs. Show up on time to work variable hours/days, including nights, weekends, and holidays Adhere to Smashburger uniform policy Must successfully complete Smashburger training program Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations Must be able to produce authorized U.S. work documents; Smashburger participates in E-Verify But it's not all work and no play. You'll be part of a close-knit team that values teamwork, personal growth, and having fun while hustling hard. We celebrate diversity and provide the tools for you to learn, develop new skills, and advance your career. If you thrive in a fast-paced environment and believe 'hospitality' is more than just a buzzword, we want you on our lineup Join Smashburger and help us keep serving up golden standardburger experiences. Apply now and let's craft an amazing journey together - one delicious burger at a time.

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