Hotel Front Desk Supervisor
4 weeks ago
Hotel Front Desk Supervisor
Doubletree by Hilton Orlando Downtown
We offer:
Competitive Wages
Health Dental & Vision insurance
Company Paid Life & AD&D Insurance
Disability insurance
Paid Time Off (PTO)
7 Paid Holidays
401(k) matching
Health Savings Account plan
Tuition Reimbursement
Associate Referral Bonus
Quarterly Bonus Program for all employees
Employee assistance program
Hotel Room Discounts Worldwide
Free Parking
Advancement Opportunities across a portfolio of over 230 hotels representing all major Brands
Our
Hotel Front Desk Supervisor
leads the effortless and seamless movement of guests in and out of the hotel while ensuring the Front Office team provides exceptional levels of guest service to provide the best possible guest experience.
Directly supervises hourly employees in the Front Office. Responsibilities include assisting with training employees, planning, assigning, and directing work, addressing complaints and resolving problems, and other requested tasks.
Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
Completes AM and/or PM checklist to include bucket check, credit report, discrepancy room report, due outs, blocking, pre-registration, shift closings, and turndown.
Issues room keys and, follows room key procedures.
Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone to ledger.
Makes restaurant, transportation or entertainment reservations and arranges for tours.
Utilizes Front Office and Reservations computer systems.
Trained to cover Night Audit as needed.
Informs and follows property emergency procedures.
Follows sell out procedures and relocates guests as necessary.
Ensures computer systems and all related interfaces are functioning properly.
Assists with shift coverage in the event of business needs to ensure guest service is not compromised; open scheduling availability is required for this purpose.
Performs other tasks as assigned by managers.
Qualifications
Hotel Front Desk Agent experience required.
Previous Front Desk Supervisory experience desired.
Hilton experience a plus.
Flexible Schedule, Weekend availability
Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.
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