Front Desk Agent
2 weeks ago
- Warmly welcome guests and provide assistance during the check-in/out process
- Follow established procedures for both registration and departure
- Settle guests accounts through credit card or cash payments. Ensure billing is accurate.
- Maintain compliance with resort policy relating to cash handling.
- Accurately answer questions in reference to the resort facilities and area attractions
- Maintain a professional appearance and be in compliance with resort uniform policy
- Answer front desk telephones using proper etiquette and established greetings
- Create great guest interactions by providing attentive and genuine hospitality and exceeding guests expectations
- Must be able to work nights, and weekends. Hours/Days/shifts vary depending on business needs..
- 1 year customer service experience
- Previous resort experience is preferred
- 1 year of Front Desk experience
- Computer skills
- Good problem solving abilities
- Phone etiquette
- Conflict resolution
- Strong communication skills
- Detail oriented
Benefits:
- Health
- Dental
- Vision
- Life Insurance
- Disability Insurance
- PTO
- 401K
RequiredPreferredJob Industries
- Hotel & Hospitality
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