![Grand Sierra Resort and Casino](https://media.trabajo.org/img/noimg.jpg)
Front Desk Shift Manager
2 months ago
- Register guests by inputting information into computer and assigning them rooms.
- Settle and checkout guest's accounts by inputting method of payment into computer and releasing room.
- Maintain excellent guest service/employee relations through effective communication and by following company guidelines.
- Supervise staff to ensure job duties/breaks promote the overall operation of the Front Office.
- Handle all front office employee and guest concerns in a professional manner.
- Evaluate staff performance.
- Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
- Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquires. Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
- Prepare and organize reports for tracking rebates, lost phone calls, agent up-sells, night occupancy reports, etc.
- Post and balance room charges to guest's accounts in order to keep these accounts current and correct at all times.
- Research and correct disputed room charges by use of various reports and master accounts to correct any improper postings to guest's accounts.
- Monitor staff behavior, direct breaks and direct job functions to expedite check-in/out and baggage handling procedures. Direct staff in proper job functions and proper guest interaction.
QUALIFICATIONS
To perform this job successfully, an individual must have a track record of performing each essential responsibility satisfactorily. Provide clear direction, instruction and guidance to guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
EDUCATION
High School Diploma or GED required. Minimum 1-2 years of experience in hotel operation preferred. Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities. Previous supervisory experience preferred.
LANGUAGE SKILLS
Exceptional oral and written communication skills with the ability to accurately communicate reports, business correspondence, and procedure manuals.A high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
MATHEMATICAL SKILLS
Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts. Such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, problem solving and organizational skills are a must.
OTHER QUALIFICATIONS
Must be a minimum of 18 years of age.Must be proficient in Microsoft Office Products: Project, Word, Excel, Power Point, Publisher and Outlook. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 p ounds.Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.The noise level in the work environment is usually loud.
-
Front Desk Shift Manager
1 month ago
Reno, United States Grand Sierra Resort & Casino Full timeRegister guests by inputting information into computer and assigning them rooms. Settle and checkout guest's accounts by inputting method of payment into computer and releasing room. Maintain excellent guest service/employee relations through effecti Shift Manager, Front Desk, Manager, Staff, Shift, Skills, Management
-
Front Desk Manager
2 months ago
Reno, United States Atlantis Casino Resort & Spa Full timeOverview Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this...
-
Front Desk Manager
1 month ago
Reno, United States Atlantis Casino Resort & Spa Full timeOverview: Come join Team Atlantis! The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this...
-
Front Desk Shift Manager
2 weeks ago
Reno, United States Caesars Entertainment Full timeProvide supervisory assistance, support and job knowledge to the various front office positions. ESSENTIAL DUTIES & RESPONSIBILITIES Supervise day-to-day activities of the front desk clerks, and rack clerks Perform pre-shift briefings for all front d Shift Manager, Front Desk, Manager, Shift
-
Reno, United States Reno Full timeGENERAL SUMMARY OF DUTIES : Provide supervisory assistance, support and job knowledge to the various front office positions. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the Supervise day-to-day activities of the front desk clerks, and rack clerks; Perform pre-shift briefings for all front desk personnel; Handle any...
-
Reno, United States Caesars Entertainment Full timeJob DescriptionGENERAL SUMMARY OF DUTIES: Provide supervisory assistance, support and job knowledge to the various front office positions. EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following.) Supervise day-to-day activities of the front desk clerks, and rack clerks; Perform pre-shift briefings for all front desk...
-
Front Desk Supervisor
2 months ago
Reno, United States Hersha Hospitality Management Full timeSupervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Essential Job Functions. Inter Front Desk, Supervisor, Office Manager, Operations, General Manager
-
Front Desk Associate
2 days ago
Reno, United States Global Partners Full timeJob DescriptionJob DescriptionJob Title: Front Desk AssociateLocation: Reno, USACompany: Global PartnersAbout Us: Global Partners is a leading international consultancy firm known for its innovative business solutions and exceptional customer service. As we expand our operations in Reno, we are seeking a friendly and professional Front Desk Associate to join...
-
Front Desk Associate
2 weeks ago
Reno, United States Atrium Hospitality Full timeHotel: Reno Ramada Front Desk Associate Part time Atrium SPIRIT – where teamwork, passion, and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests. We are...
-
Front Desk Supervisor
7 days ago
Reno, United States Renaissance Reno Downtown Full timeOverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerEssential Job Functions Interview, select, train, schedule, coach, and support associates,...
-
Front Desk Supervisor
2 weeks ago
Reno, United States Renaissance Reno Downtown Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager Front Office Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach, and support associates,...
-
Front Desk Supervisor
3 weeks ago
Reno, United States Renaissance Reno Downtown Hotel & Spa Full timeOverview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach, and support...
-
Front Desk Supervisor
2 months ago
Reno, United States Renaissance Reno Downtown Hotel & Spa Full timeOverview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager Front Office Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach, and support associates,...
-
FT - Front Desk Agent
3 months ago
Reno, United States Aimbridge Hospitality Full timeFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
-
Front Desk Associate
3 weeks ago
Reno, United States Reno Ramada Full timeHotel:Reno RamadaFront Desk AssociatePart time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.We are looking for...
-
Front Desk Associate
1 month ago
Reno, United States FirstService Residential Nevada Full timePOSITION: Front Desk Associate SCHEDULE: Regular, Full Time,(Graveyard) Wednesday to Sunday 10pm-6:30am LOCATION: Reno, Nevada SALARY: $20 per hour MINIMUM REQUIREMENTS: Have a minimum of a High School Diploma or equivalent. Effective written and verbal communication skills. Strong abilities with computers are required (including Word, Outlook, and...
-
Front Desk Agent
2 months ago
Reno, United States Grand Sierra Resort & Casino Full timeOrganize, confirm and process guest check-ins/check-outs and adapt for any changes Secure payment, verifying and adjusting billing as needed Perform tasks such as answering phones, maintain a cash drawer, operate office equipment Use computer system Front Desk, Agent, Skills, Hotel
-
FT Front Desk Agent
2 weeks ago
Reno, United States Schulte Companies Full timeJob Description Job Description Schulte Hospitality Groupis seeking a dynamic, service-orientedGuest Service Representativeto join our team!SHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...
-
FT Front Desk Agent
2 weeks ago
Reno, United States Schulte Companies Full timeJob Description Job Description Schulte Hospitality Groupis seeking a dynamic, service-orientedGuest Service Representativeto join our team!SHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and...
-
Front Desk Clerk- Circus Circus
1 month ago
Reno, United States Caesars Entertainment Full timeCaesars Entertainment - The Row [Guest Service / Concierge] As a Front Desk Clerk at Caesars Entertainment, you'll: Acknowledge, greet and converse in English with customers who approach the front desk; Give clear directions to guests; Complete required paperwork for various front desk transactions; Check guests in and out; Process all cash transactions by...