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Entry Level Customer Service Agent

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Washington, United States EmergencyMD Full time

Job Title: Entry-Level Customer Service Agent Location: Washington, DC Job Type: Full-Time Job Overview: We are seeking a motivated and customer-focused Entry-Level Customer Service Agent to join our team. This role is ideal for individuals who are passionate about helping others and eager to start a career in customer service. As a Customer Service Agent, you will be the first point of contact for our customers, providing assistance and ensuring their satisfaction with our products and services. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Escalate complex issues to senior team members or relevant departments when necessary. Maintain accurate records of customer interactions and transactions in the customer service database. Provide feedback and suggestions to improve the customer experience. Meet or exceed individual performance goals, including customer satisfaction, response time, and resolution rates. Participate in training sessions and team meetings to stay updated on company policies, products, and services. Qualifications: High school diploma or equivalent; college degree preferred. Excellent communication skills, both written and verbal. Strong problem-solving skills and ability to think on your feet. Positive attitude and a strong desire to help customers. Ability to work well in a team environment. Basic computer skills, including familiarity with Microsoft Office and customer service software. #J-18808-Ljbffr