Customer Service Agent

1 week ago


Washington, United States EmergencyMD Full time

Job Title: Customer Service Agent Location: Washington, DC Employment Type: Full-Time Department: Customer Support Reports to: Customer Service Manager Job Overview: We are seeking a highly motivated and customer-focused Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through various channels such as phone, email, chat, and social media. The role demands strong communication skills, problem-solving abilities, and a passion for delivering a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Resolve customer complaints or issues, escalating to the appropriate department when necessary. Assist customers with product usage, troubleshooting, and resolving any service-related concerns. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document and track customer interactions, ensuring all records are up to date. Identify and escalate priority issues to the Customer Service Manager when required. Collaborate with internal teams such as sales, marketing, and technical support to address customer needs. Maintain a deep understanding of the company's products and services to offer informed solutions. Follow company procedures and policies for managing customer interactions and issues. Suggest improvements to enhance the customer service experience. Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in customer service software, CRM systems, and Microsoft Office Suite. Ability to remain calm and professional under pressure. Team player with a positive attitude and strong work ethic. #J-18808-Ljbffr



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