Customer Service Engineer II, Clifton, New Jersey

3 months ago

Clifton, United States Siemens Industry Software GmbH Full time

**Customer Service Engineer II, Clifton, New Jersey**

* Flanders, United States of America; Clifton, United States of America

* Customer Services

* 277969

Siemens Healthineers

** Job Description**

**Nows our time to inspire the future of healthcare together.**

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Customer Service Engineer level II specializing in servicing Diagnostic Automation equipment needed in the Clifton, NJ area. **This is an alternate shift position; Friday - Monday, 11:00 - 22:00.**

**Position Overview:**

The Service Technician is a dedicated on-site, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic Automation equipment at our MegaLab customer site. We take a holistic approach in solving our customers' toughest problems. Our Service Technicians represent the "Face of Siemens" to the customer.

The dedicated site Service Technician reports to the Client Service Manager at Siemens Healthineers.

**Responsibilities:**

The dedicated site MegaLab Service Technicians responsibilities include installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Diagnostics instrumentation (primarily Automation products) at the customer site with minimal supervision. Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

**Required Knowledge/Skills, Education, and Experience:**

Minimum high school diploma; technical Associates Degree or equivalent preferred. Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting. 2 - 5 years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Must be a self-starter with strong customer service skills, as well as excellent communication skills needed. Need to have the ability to operate remotely from the main office with minimum supervision. Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems. Must be able to interface with customers in a positive professional manner, as well as the ability to think and act in a logical and methodical way. Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, e-mail and for general communication. Current valid drivers license and good driving record over last three years is required. Must be willing to work different shifts as business needs dictate and have the ability to travel and provide service in assigned geography. Need to have the willingness to participate in an on-call rotation after training and certification is completed. Background or coursework in chemistry, biology or natural sciences is very helpful

**Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for COVID-19 for our U.S. employees, contractors, and business partners, where local conditions allow, who:**

**1) Are customer-facing (e.g., those required to visit a customer/business partner site or interact in-person with customers at any conference or meeting) OR**

**2) Come on-site, whether regularly or occasionally, at any Siemens Healthineers location.**

**(Note: Accommodations may be requested for certain medical or religious reasons)**

**Organization:** Siemens Healthineers

**Company:** Siemens Healthcare Diagnostics Inc.

**Experience Level:** Experienced Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

**California Privacy Notice**

California residents have the right to receive additional notices about their personal information. To learn more, click .

**We value your privacy**

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