Intake Care Senior Representative

3 weeks ago

Minneapolis, United States Tailored Management Full time
Title: Intake Care Senior Representative
Location: 100% Remote, Able to support CST Schedule
Pay Rate: $18 to $21/hour, paid weekly
Assignment Length: 6 Months Contract with possibility for extension/conversion pending performance, attendance and business need.
Work Schedule: 10:30-7PM CST, M-F.
Training Schedule: 8:30-5PM CST, M-F, For the first 10-12 Weeks No time off during training. Hard line from internet for ARUBA - Wi-Fi won't suffice
Tentative start date: 02/03/2025 upon completion of new hire onboarding

A global health insurance provider whose mission is to improve the health, well-being, and peace of mind of those the company serves. Become a part of this ever-growing, deeply caring, and collaborative healthcare industry leader today

Candidates must have a quiet and private working environment.
Candidates must have a reliable, high-speed internet connection.

Description:
  • The Personal Advocate position is responsible for representing Client Behavioral Health (CBH) to all inbound callers within a call centre environment and assuring caller's contact with CBH is positive. Advocates are many times the first encounter customers have with Client and thus are responsible for giving a positive first impression. The Advocacy tasks of this position are varied and often complex in nature requiring flexibility and multi-tasking capabilities. Responsibilities may include but are not limited to educating customers on benefits, eligibility, referrals, non-clinical resources and assessing for potential risk of harm or substance abuse concerns.
  • This position services calls in a warm and empathetic manner as many of the calls are sensitive in nature. Independent problem-solving skills are critical to success within the role along with intelligent judgment of assessing the caller's needs. Based upon the call type and requests advocates should be able to use customer service skills, knowledge of the mental health/substance abuse field and Client training to effectively address callers' needs in an educational manner. This position is an entry level role with opportunity for growth within the company. Incumbents will utilize telephonic communication the majority of the time with some web, and internal CBH materials to achieve first time resolution for callers.

Responsibilities:
  • The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.
  • Within a call an advocate may:
  • Register participants in the intake system and opens case files
  • Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
  • Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
  • Provide participants with names and phone numbers of nearest providers
  • Multi-task by manoeuvring through various computer programs and screens
  • As needed an advocate may also:
  • Write authorizations to ensure claims are paid correctly.
  • Provide follow-up calls to participants to ensure correct information is given
  • Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded
  • Send complaints to initiate grievance process for customers
  • On all calls an advocate is responsible for:
  • Providing high quality customer service as identified by Advocacy department quality standards
  • Using independent problem-solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution
  • Understanding the business needs of the role, while balancing the needs of the customer
  • Taking an educational approach to ensure callers are able to understand the complexities of accessing care
  • Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Client.

Skills:
  • Previous customer service experience or related position
  • Superb interpersonal communication
  • Effective listening and organizational skills
  • Ability to manage multiple tasks, setting priorities where needed
  • Independently problem solve, with ability to function without constant supervision
  • A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
  • Ability to learn new workflows and tasks quickly
  • Ability to work independently and be a team player
  • Previous call centre environment experience preferred

Education:
  • Bachelor's degree in mental health field or psychology/social work related field required (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

Upon acceptance of offer, candidates will be required to submit to a background check including employment and education verifications and a urinalysis drug screening. Candidates who begin their assignment will have access to health, dental and vision benefits provided optionally by Tailored Management.

  • Intake Care Senior Representative

    2 months ago

    Minneapolis, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Intake Care Senior RepresentativeLocation: 100% remoteDuration: 5 months contract rolePay Rate: $21/hr. on W2Job Description:Training:Initial training for this position will be focused on...

  • Intake Care Senior Representative

    4 weeks ago

    Minneapolis, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Intake Care Senior RepresentativeLocation: 100% remoteDuration: 5 months contract rolePay Rate: $21/hr. on W2Job Description:Training:Initial training for this position will be focused on...

  • Healthcare Intake Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Home Health Care, Inc. Full time

    We are currently seeking a detail-oriented and customer-focused Healthcare Intake Specialist to manage all incoming patient referrals and inquiries at Home Health Care, Inc.As a Healthcare Intake Specialist, you will be responsible for processing patient admissions, coordinating care with our clinical team, and maintaining accurate records. The ideal...

  • Clinical Intake Coordinator

    4 days ago

    Minneapolis, United States Home Health Care, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Clinical Intake CoordinatorLocation: Golden Valley, MNCompany: Home Health Care, Inc.Job Type: Full-TimeSalary: $30-$32 per hour, Depending on ExperienceAbout Us:With over 30 years as a locally-owned, Medicare-certified home health agency, we take pride in delivering compassionate, high-quality care to our patients in...

  • Senior Care Advocate

    1 month ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Deliver High-Quality Senior Care with Sunrise Senior LivingEstimated Salary: $45,000 - $65,000 per yearAbout the RoleAs a Care Manager at Sunrise Senior Living, you will provide exceptional care and services to a dedicated group of residents in our assisted living and reminiscence neighborhoods. Our ideal candidate is passionate about serving seniors and has...

  • Senior Care Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    About UsSunrise Senior Living is a leading provider of senior care, committed to delivering exceptional service and quality of life for our residents. With over 30 years of experience, we have established ourselves as a trusted partner in the senior care industry.

  • Senior Housing Coordinator Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Cornerstone Home Health Care Inc Full time

    Job SummaryWe are seeking a skilled Senior Housing Coordinator Specialist to join our team at Cornerstone Home Health Care Inc. This is a rewarding opportunity for an experienced professional to make a meaningful impact in the lives of individuals with developmental disabilities.About the RoleThe Senior Housing Coordinator Specialist will be responsible for...

  • Senior Care Operations Director

    1 month ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job Title:Senior Care Operations DirectorAbout Us:Sunrise Senior Living has been a pioneer in senior care for over 30 years, championing quality of life for seniors and their families. We prioritize our team members as our greatest resource, seeking individuals who share our commitment to providing high-quality care.Job Overview:We are seeking a Senior Care...

  • Senior Living Care Professional

    4 weeks ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    About UsSunrise Senior Living is a leading provider of senior care services, committed to championing quality of life for all seniors. With over 30 years of experience, we deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

  • Caregiver for Seniors

    2 weeks ago

    Minneapolis, Minnesota, United States Great Oak Senior Care Full time

    About UsAt Great Oak Senior Care, we are dedicated to providing exceptional care and companionship to seniors in the Bloomington Area / South Metro, MN. We strive to create a positive and supportive environment where our clients feel valued and respected.Job Summary:We are seeking compassionate and reliable caregivers to assist our senior clients with daily...

  • Patient Access Representative Senior

    2 weeks ago

    Minneapolis, United States Allina Health Full time

    Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide except Patient Access, Representative, Patient, Senior, Healthcare, Health

  • Customer Experience Representative Senior

    19 hours ago

    Minneapolis, United States Allina Health Full time

    Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide except Customer Experience, Representative, Experience, Customer Service, Senior, Health, Retail, Healthcare

  • Senior Nursing Associate

    2 weeks ago

    Minneapolis, Minnesota, United States Eden Senior Care Full time

    Career OpportunityWe invite applications from motivated and empathetic Senior Nursing Associates who are passionate about providing top-notch patient care. As a key member of our team, you will have the opportunity to grow and develop your skills, while making a meaningful difference in the lives of our residents and their families.Key...

  • Senior Dining Manager for Quality Care

    3 weeks ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Sunrise Senior Living is a leader in senior care, and we're seeking a highly skilled Senior Dining Manager to join our team.As a Senior Dining Manager at Sunrise Senior Living, you will be responsible for providing exceptional dining experiences for our residents. This includes serving as a role model in providing fine dining hospitality, assisting with...

  • Senior Care Companion

    2 weeks ago

    Minneapolis, Minnesota, United States FirstLight Home Care Full time

    **Job Summary:**We are seeking a caring and compassionate Senior Care Companion to join our team at FirstLight Home Care. As a Senior Care Companion, you will provide exceptional care and support to seniors in their homes.**About the Role:**This is a part-time opportunity with flexible scheduling options. The ideal candidate will have a strong passion for...

  • Senior Living Care Associate

    2 weeks ago

    Minneapolis, Minnesota, United States The Waters Senior Living Full time

    **Job Summary:** Night Shift Caregiver NeededThe Waters Senior Living is seeking a reliable and compassionate Night Shift Caregiver to provide exceptional care to our residents during evening hours. As a valued member of our team, you will work collaboratively with our care staff to ensure our residents receive the highest quality care.Estimated Salary:...

  • Licensed Senior Care Specialist

    2 weeks ago

    Minneapolis, United States Crest View Senior Communities Full time

    Crest View Senior Communities OverviewCrest View Senior Communities is a faith-based organization providing a continuum of care to older adults, including skilled nursing, assisted living, independent living, and memory care. We are seeking dedicated Licensed Practical Nurses (LPNs) to join our team.Salary InformationThe estimated annual salary for this...

  • Senior Care Services Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States A Helping Hand Senior Care Services LLC Full time

    About the RoleWe are seeking an experienced and detail-oriented individual to join our team as a Designated Coordinator / Program Supervisor. As a key member of our senior care services team, you will be responsible for ensuring the quality delivery of services to individuals with disabilities, while maintaining compliance with state and federal...

  • Providence Place Senior Living

    1 month ago

    Minneapolis, United States Senior Care Providence LLC Full time $28 - $37

    Providence Place, a Lifespark Skilled Nursing Community, is looking for dedicated and passionate LPNs (Licensed Practical Nurse) to join our growing team.Do not wait to apply after reading this description a high application volume is expected for this opportunity.Providence Place is conveniently located on the bus route, located in southern Minneapolis in...

  • Dining Room Care Manager Position with Sunrise Senior Living

    1 month ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job OverviewSunrise Senior Living, a renowned provider of senior care services, is seeking a dedicated Dining Room Care Manager to join our team.About the RoleThis position offers an exciting opportunity to provide exceptional dining and table services to residents in our community's dining rooms and designated areas.The ideal candidate will be responsible...