Client Service Representative
2 months ago
Position Overview:The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach youDuties and Responsibilities:Handle incoming calls from our provider clients to answer questions regarding their payments and enrollmentWorks to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.Build and maintain a thorough knowledge of Zelis Payments products and solutions.Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.Maintaining scheduled adherence and remaining productive throughout your given shift.Ability to consistently meet monthly stat expectations and attendance goals.Maintain and display a positive attitude.Professional Experience and Qualifications:Passion for customer service and helping peopleExcellent telephone etiquette and verbal communication skillsProficiency in problem-solving and basic troubleshootingComputer proficiency and technical aptitudeAttention to detailConsistent and reliableComfort with MS Office applications such as Word, Excel, PowerPoint, etc.Demonstrated resilience and resourcefulness in customer service situationsEducation:Bachelor's degree or equivalent work experienceLocation and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
-
Client Services Representative
4 days ago
Boston, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client is a leading global investment firm dedicated to delivering...
-
Client Service Representative
2 months ago
Boston, United States Atlantic Group Full timeJob Overview - Client Service Representative (Hybrid): Become part of our client’s Boston, MA team as a Client Service Representative. In this temporary role, you will manage assigned client relationships with a focus on fund accounting, administration, and custody, ensuring proactive solutions and high client satisfaction. Compensation: $24/hour Location:...
-
Client Service Representative
3 days ago
Boston, United States Marchon Partners Full timeJob Title: Client Service Representative Location: Boston, MA Role is onsite 100% but can earn remote days over time Duration: 3 - 6+ month contract with intent of conversion to full-time Hours: Rotational schedule: Schedule changes every week; shifts range as early as 8-4, to as late as 11-7. You will know 2 weeks in advance what your schedule will be....
-
Client Service Representative
1 week ago
Boston, United States Zelis Healthcare Full timeClient Service Representative Apply locations Boston, MA US TX Plano US FL St. Petersburg US GA Atlanta US NJ Morristown time type Full time posted on Posted 4 Days Ago job requisition id JR106728 Position Overview: The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our...
-
Client Service Representative
5 days ago
Boston, United States Marchon Partners Full timeJob Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeHours: Rotational schedule: Schedule changes every week; shifts range as early as 8-4, to as late as 11-7. You will know 2 weeks in advance what your schedule will...
-
Entry Level Client Service Representative
3 weeks ago
Boston, United States Aleron Full timeAre you a recent finance graduate looking to join one of the top companies in the Investment Banking industry? Are you looking to start your professional career and grow at an Entry-Level opportunity ? Do you have customer service experience ? If you answered yes to those three questions, then apply today ! Acara Solutions seeks highly qualified candidates...
-
boston, United States Marchon Partners Full timeJob Title: Client Service RepresentativeLocation: Boston, MA – Role is onsite 100% but can earn remote days over timeDuration: 3 - 6+ month contract with intent of conversion to full-timeHours: Rotational schedule: Schedule changes every week; shifts range as early as 8-4, to as late as 11-7. You will know 2 weeks in advance what your schedule will...
-
Client Service Representative
2 weeks ago
Boston, MA, United States Atlantic Group Full timeJob Overview - Client Service Representative (Hybrid): Become part of our client’s Boston, MA team as a Client Service Representative. In this temporary role, you will manage assigned client relationships with a focus on fund accounting, administration, and custody, ensuring proactive solutions and high client satisfaction. Compensation: $24/hourLocation:...
-
Client Service Rep
2 weeks ago
Boston, United States US Tech Solutions Full timeJOB DESCRIPTION Working under direct supervision, as a Client Service Representative, you will be responsible for servicing and maintaining oversight of assigned client relationships by understanding your clients and their needs. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for...
-
Client Service Rep
3 months ago
Boston, United States US Tech Solutions Full timeJOB DESCRIPTION Working under direct supervision, as a Client Service Representative, you will be responsible for servicing and maintaining oversight of assigned client relationships by understanding your clients and their needs. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for...
-
Client Services Representative
1 month ago
Boston, United States Action for Boston Community Development, Inc., (ABCD) Full time $21Key ResponsibilitiesResponsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in...
-
Client Service Representative I
1 week ago
Boston, United States MFS Investment Management Full timeMFS Investment Management is seeking multiple Client Service Representatives to form a class. Here you will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions. This position provides an excellent training program to start, with the...
-
Client Service Representative I
2 weeks ago
Boston, United States MFS Investment Management Full timeMFS Investment Management is seeking multiple Client Service Representatives to form a class. Here you will be responsible for responding to incoming telephone inquiries from various MFS clients and provide general product knowledge about financial and non-financial transactions. This position provides an excellent training program to start, with the...
-
Client Service Rep
2 weeks ago
Boston, United States US Tech Solutions Full timeJob Description: Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses. 1. Client Service and Inquiry Response - Proactively...
-
Client Service Rep
1 day ago
Boston, United States US Tech Solutions Full timeJob Description: Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels. The Client Service Representative also assists more senior team members with client conversions, reporting and analyses. 1. Client Service and Inquiry Response - Proactively...
-
Client Services Specialist
2 weeks ago
Boston, United States Lexitas Full time44 School St, Boston, MA 02108, USA Req #125 SUMMARY: The Client Services Specialist is responsible for providing services tailored to our clients’ business needs, such as producing estimates, orders, and explaining options and additional services. This position is also responsible for providing general account maintenance. The Client Services Specialist...
-
Client Support Representative
4 months ago
East Boston, United States Morph Management Full timeWe are a prominent sales and business development firm in the Boston area that represents top clients in the telecommunications and technology industries. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we've seen exceptional growth and success, which highlights our commitment...
-
Client Service Representative I
2 weeks ago
Boston, United States MFS Investment Management Full timeAt MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...
-
Client Service RepETF BOS
1 week ago
Boston, United States Expedient Staffing Solutions Full timeAs a Client Service Representative, you will manage assigned client relationships under direct supervision. Your role involves servicing clients, focusing on Fund Accounting, Administration, and Custody disciplines. You will establish relationships with client contacts and collaborate with internal teams to address inquiries, onboard clients, and ensure high...
-
Client Service Associate
7 months ago
Boston, United States Graham Full timePosition: REMOTE - Client Service Associate Status: Full-Time Hourly (40 hours)Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch * Phenomenal customer service, written, and verbal communication skills* ABOUT THE ORGANIZATION: This is a temporary, REMOTE – Client Service Associate opportunity with the possibility of becoming a...
