Service Coordinator
2 weeks ago
Careers At Alert Alarm and National Fire Protection (Alert Alarm) Join our team and make an impact in the Fire and Security industry We are seeking highly motivated individuals who are passionate about making a difference. Select a job opening below to apply directly through our application portal. Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai, we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers. Role Overview This role dispatches technicians to the job and provides necessary information regarding the service request. Update database accordingly. Status : Full-Time, Non-exempt Key Responsibilities Assist customers in troubleshooting technical issues over the phone. Investigate and resolve service problems by identifying root causes and providing effective solutions. Follow up with customers to ensure their issues are fully resolved. Create service tickets for issues that cannot be resolved over the phone, ensuring that detailed information is documented. Maintain quality customer relations by effective communication and interaction between customers, field technicians, and in-house operators. Schedule outside service technicians for customer service requests, emergency service, and routine inspections to ensure efficient and effective system maintenance. Ability to negotiate service call costs to an acceptable amount to meet budget. Enter and track service work orders, accurately and thoroughly document service tickets with pertinent details related to the service agreements, inclusive of the scope of work, technician’s time to complete work, and follow up on open work orders to ensure accurate account information is being processed. Verify completion of technician tasks. Handle customer complaints via phone or email with professionalism and empathy. Work towards finding satisfactory resolutions to customer concerns. Inform appropriate departments of certain requests that are initiated by a customer but cannot be performed by the Service Department and make appropriate follow-up comments in the database. Perform special projects and all other duties as assigned. Qualifications High school diploma One year of customer service experience, or equivalent Must have a working knowledge of Microsoft applications or desire and ability to learn Strong organizational skills and outstanding communication skills are necessary to work in this fast-paced and high-pressure environment Ability to work within a team environment Work Requirements This job requires sitting for extended periods of time in an air-conditioned facility. Daily use of headsets to communicate with customers. Answering calls, typing, and navigating computer systems. The noise level in the work environment is usually moderate. Monday through Friday The Alert Alarm Benefit: Compensation starts at $18/hour We offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance EEOC Statement Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr
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Customer Service Coordinator
4 weeks ago
Honolulu, Hawaii, United States Penske Full timeJob Summary:As a Customer Service Coordinator at Penske, you will play a vital role in ensuring exceptional customer satisfaction by coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan. Your primary responsibilities will include developing daily and weekly workforce plans, communicating with customers...
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Service Coordinator
6 months ago
Honolulu, United States Home Instead - Honolulu, HI Full timeAre you a CNA looking for a career move? Do you have excellent communication and customer service skills? Have excellent computer skills and have a passion for staffing in a face paced office enviroment. If so, we would love to talk to you about our opportunity. Objective:The Service Coordinator is expected to perform a variety of duties in the area of...
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Customer Service Coordinator
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Honolulu, Hawaii, United States MTM Full timeWe are seeking a highly skilled and dedicated Support Representative to join our team at MTM. As a Support Representative, you will play a critical role in providing top-quality customer experience to our diverse customer population.Your primary responsibilities will include assisting with day-to-day tasks, such as mailing bus passes, faxing forms, and...
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Service Order Coordinator
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Honolulu, Hawaii, United States Island Palm Communities Full timeJob DescriptionThe Service Order Coordinator plays a crucial role in ensuring the smooth operation of our maintenance services. This position is responsible for verifying data integrity of service orders, employee time inputs, and ensuring materials and parts are assigned to work orders.Key Responsibilities:Scheduling and Coordination: Monitor service order...
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Customer Service Coordinator
4 weeks ago
Honolulu, United States Penske Truck Leasing Full timePosition Summary:A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.Major Responsibilities:• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...
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Customer Service Coordinator
1 month ago
HONOLULU, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...
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Customer Service Coordinator
1 month ago
HONOLULU, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...
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Customer Service Coordinator
1 month ago
HONOLULU, United States Penske Truck Leasing Full timePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...
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Community Outreach Coordinator
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Honolulu, Hawaii, United States Child & Family Service Full timeAt Child & Family Service, we are seeking a highly skilled Community Outreach Coordinator to join our team. The successful candidate will be responsible for conducting community outreach and screening for trauma and/or mental health concerns. They will provide information and referral services and linkages where appropriate, as well as informal lay...
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Customer Service Coordinator
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Honolulu, Hawaii, United States ABM Industries Full timeJob SummaryAs a Customer Service Coordinator at ABM Industries, you will play a vital role in ensuring the smooth operation of our services.Key ResponsibilitiesEstablish and maintain effective communication with clients, coworkers, and supervisorsSchedule and dispatch resources to meet customer requests and specificationsEnsure timely and efficient movement...
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Client Services Coordinator Supervisor
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Honolulu, Hawaii, United States University Health Alliance Full timeJob SummaryUniversity Health Alliance is seeking a highly skilled Client Services Coordinator Supervisor to join our team. As a key member of our Client Services department, you will be responsible for supervising Client Services Coordinators to ensure workflow standards are met, enhancing business relationships with UHA clients and brokers, and maintaining...
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Client Services Coordinator Supervisor
4 weeks ago
Honolulu, Hawaii, United States UHA Full timeJob SummaryUHA is seeking a highly skilled Client Services Coordinator Supervisor to join our team. As a key member of our Client Services department, you will be responsible for supervising Client Services Coordinators and ensuring that workflow standards are met to deliver an exceptional client experience for UHA Brokers, Consultants, and Clients.Key...
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Senior Care Coordinator
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Honolulu, Hawaii, United States Always Best Care Senior Service Full timeSenior Care CoordinatorAt Always Best Care Senior Service, we are seeking a highly motivated and experienced Senior Care Coordinator to join our team. As a key member of our leadership team, you will play a pivotal role in the success of our business by promoting our brand and services to local healthcare providers and community groups.Key...
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Guest Services Coordinator
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Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Services Coordinator at Marriott, you will be responsible for providing exceptional service to our guests. This includes supplying directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities. You will also be responsible for responding to special requests...
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Guest Services Coordinator
4 weeks ago
Honolulu, Hawaii, United States Marriott Full timeJob SummaryAs a Guest Services Coordinator at Marriott, you will be responsible for providing exceptional service to our guests. This includes supplying directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities. You will also be responsible for contacting appropriate...
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Customer Service Coordinator
4 weeks ago
Honolulu, Hawaii, United States Servco Full timeJob Summary:We are seeking a highly organized and detail-oriented Customer Service Assistant to join our team. As a key member of our service department, you will play a vital role in coordinating our loaner car program, radio returns, and Krex claims processing.Responsibilities:Confirm customer appointments and service needsPrepare loaner agreements and...
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Re-entry Services Coordinator
1 month ago
Honolulu, Hawaii, United States Institute For Human Services Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Re-entry Services Coordinator to join our team at the Institute For Human Services. As a key member of our staff, you will provide critical support to our Re-entry Program Manager, ensuring the smooth operation of our programs and services.Key ResponsibilitiesProvide case management and...
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HVAC Service Operations Coordinator
1 month ago
Honolulu, Hawaii, United States Johnson Controls Full timeJob SummaryAs a HVAC Service Operations Coordinator at Johnson Controls, you will play a critical role in ensuring the smooth operation of our service team. Your primary responsibility will be to coordinate employee safety statistics, track safety training, and manage truck inventory counts. You will also be responsible for generating on-call schedules,...
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Field Service Technician
3 weeks ago
Honolulu, United States Acro Service Corp Full timeJob Title: Field Service TechnicianDuration 02 Months with possible extension. Location: Honolulu, HawaiiPay Rate: $34/hr Note: Please send your updated resume if you want to get submitted. Position Summary: Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment,...
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Service Coordinator
1 month ago
Honolulu, United States Zeus Fire and Security Full timeAbout UsAlert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...