Member Support Representative

1 month ago

Schaumburg, United States MSCCN Full time

This job was posted by : For more information, please see: We are a non-profit organization located in Schaumburg looking for help within their Member Support team. The role as a Member Support Representative is to research and connect with our members regarding questions, concerns or any issues that come up. This is a role requires strong technical and communications skills via chat, email, phone, and web ticketing. This is a contract position until the end of October. Responsibilities: Provide excellent customer service while helping users via phone calls, chat, and ticketing software to use our proprietary software. Troubleshoot, research, and make recommendations regarding the appropriate course of action as it pertains to using the software, administering a club or district or placing an order for club supplies. Explain step by step technical troubleshooting solutions related to our software. Provide resources and information to members in the field. Effectively communicate with user while documenting conversations, exchanges, or sessions into Zendesk ticketing software. Draft and/or produce association manuals, user guides, FAQ sheets and standard template responses to common e-mail or written correspondence from Lions members. Respond to member issues or questions pertaining to programs administered by the Member Service Center Follow procedures to enter club, officer, and member data into membership system. Perform a variety of data management and data entry functions, including reviewing and analyzing data for accuracy and prioritization. Qualifications: 2+ years of technical customer service within an office setting preferred High school diploma or equivalent, Associates degree preferred Experience with high volume of work and ability to meet deadlines. Demonstrated aptitude for troubleshooting browser, Android or mobile software issues Experience using a ticketing system for supporting software or other service-related technologies. Experience using Aptify for data entry or troubleshooting. Experience using Snagit for building written communication. Understanding of the organization, club and district processes and business processes after training. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn ore about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the Future (TM)

  • Client Support Representative I

    3 months ago

    Schaumburg, United States Solera Holdings Full time

    We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem Client Support, Representative, Customer Service, Customer Experience, Support, Claims Specialist,...

  • Technical Support Spare Pool and Repairs Representative

    2 weeks ago

    schaumburg, United States Strategic Mobility Group Full time

    The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to...

  • Technical Support Spare Pool and Repairs Representative

    2 weeks ago

    schaumburg, United States Strategic Mobility Group Full time

    The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to...

  • Technical Support Spare Pool and Repairs Representative

    2 weeks ago

    Schaumburg, United States Strategic Mobility Group Full time

    The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to...

  • National Sales Support Representative

    2 weeks ago

    Schaumburg, Illinois, United States Paylocity Full time

    About This RoleWe're looking for a highly motivated and results-driven Sales Support Representative to join our Paylocity team. As a Sales Support Representative, you'll play a critical role in helping our sales force succeed by identifying key decision makers, building rapport with potential clients, and securing appointments for our sales team.Key...

  • Support Representative for Software and Membership Services

    3 weeks ago

    Schaumburg, Illinois, United States Beacon Hill Full time

    Key Responsibilities:Deliver exceptional customer service via phone, chat, and ticketing software to assist users with our proprietary software.Investigate and resolve technical issues, providing tailored solutions and recommendations to members.Communicate complex technical information in a clear, step-by-step manner, offering resources and support to...

  • Inside Sales Representative

    8 hours ago

    Schaumburg, United States Trova Advisory Group Full time

    We are looking for a positive and professional Customer Service Representative to join our team. In this role, you’ll be our customers’ first point of contact, responsible for delivering a professional customer support experience.Qualifications:One to three years of experience in the electronics industry preferred.Customer service skills when working...

  • Customer Service Representative

    1 month ago

    Schaumburg, Illinois, United States HomeGoods Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise...

  • Guest Services Representative

    1 month ago

    Schaumburg, Illinois, United States Extended Stay Full time

    Key Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, payment, and...

  • Senior Client Service Representative

    3 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Sales Representative

    4 days ago

    Schaumburg, Illinois, United States Lovesac Full time

    Job Summary:We are seeking a highly motivated Sales Representative to join our team at Lovesac. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our customers.About Us:Lovesac is a leading manufacturer of modular furniture, offering a unique and adaptable seating solution that can evolve with...

  • Senior Client Service Representative

    3 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Credit Representative I

    3 weeks ago

    Schaumburg, United States Canon Solutions America Full time

    About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwave Representative, Solutions, Credit, Manufacturing, Retail

  • Senior Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Front Desk Representative

    4 weeks ago

    Schaumburg, Illinois, United States Dave & Buster Full time

    Job Summary:As a Front Desk Representative at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an unforgettable experience. Your role will be to create a welcoming atmosphere, ensuring that every Guest feels valued and entertained. Key Responsibilities:Deliver exceptional Guest service by greeting and assisting...

  • Call Center Representative

    2 weeks ago

    Schaumburg, United States AppleOne Full time

    Job DescriptionJob DescriptionJob Title: Call Center Representative Location: Schaumburg, IL Hours: Monday-Friday 8AM-5PM Pay: $20 Job Overview: Are you a great communicator with a passion for helping people? We are seeking friendly, professional, and motivated Customer Service Representatives to join our dynamic call center team. As a key member of our...

  • Sales Representative

    2 weeks ago

    Schaumburg, United States Echo Global Logistics Full time

    The Carrier Sales Representative is expected to source, negotiate, and secure carriers on available freight in a timely and profitable manner. They will also ensure that all customer shipments are covered within Fastmore‘s quality standards.Fastmore has been providing domestic transportation services to freight forwarders for more than 15 years. We...

  • Patient Services Representative

    3 months ago

    Schaumburg, United States Balance Health Full time

    Job Type Full-timeDescriptionABOUT USFor over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and...

  • Restaurant Team Member

    1 month ago

    Schaumburg, Illinois, United States Wendy's Full time

    Wendy's Restaurant Team Member Job SummaryAs a Restaurant Team Member at Wendy's, you will be responsible for providing excellent customer service and ensuring a positive dining experience for our guests. Your duties will include operating the cash register, preparing menu items, and maintaining a clean and organized restaurant environment.Key...