Senior Client Service Representative

2 months ago

Schaumburg, United States Marsh & McLennan Companies Full time

Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.The Senior Client Service Representative is a team-oriented person with a passion for delivering exceptional customer service daily. They perform transactions and tasks essential to managing efficient insurance, benefit and/or risk management programs. The Senior Client Service Representative executes policy and plan changes, provides evidence of insurance, and helps to create proposals that exhibit complex programs in more easily understood and comparative formats. They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal. The Senior Client Service Representative works alongside the full account servicing team to answer questions, access and deploy resources, place coverage and negotiate terms and conditions on behalf of clients.Execution of Client ServiceSupport Account Managers, Producers, Account Executives, and other internal department members to flawlessly execute MMA Midwest service strategy for each client, designed to create measurable value and efficiencies in their businessesProcesses plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate systemBuilds personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email and in-person meetingsLeverages insurance knowledge and communication skills to explain coverage terms, program updates, and other items to clients as neededWorks with internal departments to ensure cohesiveness and timeliness of service executionManages time effectively to prioritize workload, client service requests and service parameters on business processClient Relationship ManagementCollaborates with Supervisor and Client Service Director to increase efficiencies by offering and/or implementing new workflow suggestionsProvides ongoing support to mentor other Client Service Representatives through training on specific technical tasks, explaining coverage and offering direction to resolving unique client situationsData and Process Integrity Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of executionAccurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondenceAchieves desired levels of data completeness and process integrity by consistently meeting activity timeliness, quality metrics and goalsMarketing Strategy and NegotiatingResponds to client coverage questions and supports the insuredManages marketing of renewals for designated accounts with direction from the Account Manager or Producer/Account Executive, including reviewing quotes for accuracy, preparing the proposal, binding of renewals, and policy reviewNavigates various online rating systems/carrier websites to procure quotesAttends carrier meetings to expand and apply technical knowledgeService Platform Implementation Demonstrates knowledge and is comfortable analyzing more complex issues before escalating them to the Account Manager; such issues may include policy coverage review, resolving coverage discrepancies with carrier and resolving contract requirement coverage gapsWorks with the client and carrier directly to resolve any coverage questions and executes to completionPeer RelationshipsProvides feedback and shares information at team meetingsParticipates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.Develops successful and effective working relationships with Producers, Account Executives, Account Managers, service team members, managers, carriers, and members of other departmentsCommunicates effectively with Account Managers and provides timely and complete information to allow them to effectively manage service executionRequiredUpon hire, Producers License for Life/Health2+ years of insurance brokerage client service experience in Employee Benefits insurancePreferredBS/BA in Business, Insurance, or related fieldIntermediate skill level in Microsoft Office SuiteA Great Place to Work. A Great Place to Perk.Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:Medical, dental, vision, 401K benefits and moreThe flexibility to work at home or an officeA paid day off to volunteer and company-organized volunteer eventsUp to $1,000 per year in matching charitable donationsUp to $750 per year in wellness rewardsA company-wide mentality that you can never appreciate your co-workers too muchWho You Are is Who We AreMMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.#MMAMW#MMAEHB

  • Senior Client Service Representative

    1 month ago

    Schaumburg, Illinois, United States MMC Inc Full time

    {"title": "Senior Client Service Representative", "description": "Job SummaryWe are seeking a highly skilled Senior Client Service Representative to join our team at MMC Inc. This role is responsible for delivering exceptional customer service to our clients, executing policy and plan changes, and providing evidence of insurance.Key ResponsibilitiesSupport...

  • Senior Client Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Job Title: Senior Client Service RepresentativeAt Marsh McLennan Agency Midwest, we are seeking a highly skilled and experienced Senior Client Service Representative to join our team. As a key member of our client service team, you will be responsible for delivering exceptional customer service to our clients, executing policy and plan changes, and providing...

  • Senior Client Service Representative

    4 weeks ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. Our team is consistently recognized as a top workplace, attracting and retaining our insurance talent by...

  • Senior Client Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Job SummaryMarsh McLennan Agency Midwest is seeking a highly skilled Senior Client Service Representative to join our team. As a key member of our client service team, you will be responsible for delivering exceptional customer service to our clients, executing policy and plan changes, and providing evidence of insurance. You will work closely with our...

  • Senior Client Service Representative

    1 week ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Job SummaryMarsh McLennan Agency Midwest is seeking a highly skilled Senior Client Service Representative to join our team. As a key member of our client service team, you will be responsible for delivering exceptional customer service to our clients, executing policy and plan changes, and providing evidence of insurance. You will work closely with our...

  • Senior Client Service Representative

    2 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Representative

    3 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Professional

    2 weeks ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    {"title": "Senior Client Service Representative", "description": "Job SummaryWe are seeking a highly skilled Senior Client Service Representative to join our team at Marsh McLennan Agency Midwest. This role is responsible for delivering exceptional customer service, executing policy and plan changes, and providing evidence of insurance to clients. The ideal...

  • Client Services Representative

    1 month ago

    Schaumburg, Illinois, United States Paylocity Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and customer-focused Client Services Representative to join our team at Paylocity. As a key member of our operations team, you will be responsible for resolving payroll and human resources system issues, providing exceptional support to our business clients, and driving client...

  • Client Services Representative

    1 week ago

    Schaumburg, Illinois, United States Paylocity Full time

    Job Overview:Paylocity is seeking a skilled Client Services Representative to join our team. As a key member of our operations team, you will be responsible for resolving Payroll and Human Resources (HR) system issues for our business clients.Key Responsibilities:Manage a shared book of business with your teamProvide outstanding support via phone and email,...

  • Senior Client Service Representative

    6 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    About Marsh McLennan Agency Midwest. Marsh McLennan Agencys Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the count Client Service, Insurance, Business, Representative, Account Manager, Account Executive, Retail

  • Client Services Representative II

    2 weeks ago

    Schaumburg, Illinois, United States Canon U.S.A., Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Representative II to join our team at Canon Solutions America, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:- Provide prompt and accurate responses to client...

  • Client Service Representative

    1 week ago

    Schaumburg, United States AppleOne Full time

    Job DescriptionJob DescriptionAbout Us: We are seeking an experienced Customer Service Representative to connect with our valued customers. If you have a passion for helping others and a strong background in customer service, we want to hear from you! Key Responsibilities: Respond to customer inquiries via phone and email Update customer accounts and conduct...

  • Senior Client Partner

    2 weeks ago

    Schaumburg, Illinois, United States Bitwise Inc Full time

    Client Partner / Account Manager - FarmerBitwise, a leading data and analytics consulting firm, is seeking a driven and experienced Client Partner / Account Manager to spearhead the growth of our various Services vertical practice.This is a senior-level role that requires a strong understanding of the clients' position in the market, their product/service,...

  • Senior Client Partner

    3 weeks ago

    Schaumburg, Illinois, United States Bitwise Inc Full time

    Client Partner / Account Manager - FarmerBitwise, a leading data and analytics consulting firm, is seeking a driven and experienced Client Partner / Account Manager to spearhead the growth of our various Services vertical practice.A seasoned Senior Account Manager with expertise in managing large enterprise accounts for the mid-west region is required.Key...

  • Senior Client Services Coordinator

    2 months ago

    Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time

    Position Overview: Golf Rose Animal Hospital is seeking a dedicated and experienced Lead Customer Service Representative to enhance our client service team. As a prominent 24-hour emergency veterinary facility, we require a late shift emergency CSR who excels in a dynamic environment, effectively prioritizes tasks based on urgency, and communicates...

  • Client Services Representative II

    2 weeks ago

    Schaumburg, Illinois, United States Canon USA & Affiliates Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Representative II to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Promptly inform supervisors of potential problems or customer concerns.Review and respond...

  • Benefits Client Service Representative I

    6 days ago

    Schaumburg, Illinois, United States Paylocity Full time

    Job DescriptionAt Paylocity, we're looking for a skilled Benefits Client Service Representative to join our team. As a key member of our operations team, you'll be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our benefits platform.Key Responsibilities:Administer technical and non-technical...

  • Client Services Representative II

    3 weeks ago

    Schaumburg, United States Canon Solutions America Full time

    Client Services Representative II US-IL-Schaumburg Job ID: 32436 Type: Full-Time # of Openings: 1 Category: Facilities IL - Schaumburg-Motorola-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly...

  • Client Service Representative

    3 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...