We have other current jobs related to this field that you can find below
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Customer Care Quality Assurance Analyst
2 months ago
Henderson, United States Paysign Inc Full timeJob DescriptionJob DescriptionDescription:The customer care quality assurance analyst plays a crucial role in ensuring the highest standards of customer care are maintained within our contact center operations. Responsibilities include reviewing calls, evaluating representative performance, identifying areas for improvement, and implementing quality...
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Quality Assurance Engineer
3 weeks ago
Henderson, United States Fidelity National Financial Full timeOverview The Quality Assurance Engineer I will be responsible for investigating software quality to make improvements to achieve better customer satisfaction. This role will identify and analyze bugs and errors found during the test phase. They will also document issues for review, report on the results, and collaborating with teams to fix application...
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Quality Assurance Specialist
5 days ago
Henderson, Nevada, United States AGR Group Nevada, LLC Full timeCompany Overview and Position SummaryAt AGR Group Nevada, we pride ourselves on delivering exceptional services to our clientele. We are in search of a diligent and detail-focused Quality Assurance Specialist to become a vital member of our energetic team. In this role, you will be instrumental in ensuring that our contact center functions uphold the utmost...
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Quality Assurance Manager
1 month ago
Henderson, United States VadaTech Inc. Full timeVadaTech Inc., a world leader in the design and manufacture of embedded computing solutions has a great new opportunity due to growth for a Quality Manager. The Manager of Quality Assurance position is primarily responsible for establishing a corporate quality assurance system that promotes customer satisfaction. Champion continuous improvement efforts and...
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Quality Assurance Manager
1 month ago
Henderson, United States VadaTech Inc. Full timeJob DescriptionJob DescriptionVadaTech Inc., a world leader in the design and manufacture of embedded computing solutions has a great new opportunity due to growth for a Quality Manager. The Manager of Quality Assurance position is primarily responsible for establishing a corporate quality assurance system that promotes customer satisfaction. Champion...
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Quality Assurance Associate
3 months ago
Henderson, United States Carolina Copacking, LLC Full timeJob DescriptionJob DescriptionQuality Assurance Specialist• Preparing and implementing quality assurance policies and procedures• Performing routine inspections and quality tests• Identifying and resolving workflow and production issues• Meet with and review all workflow and production issues with Regulatory/Compliance Manager weekly/monthly• Meet...
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Quality Assurance Specialist
1 month ago
Henderson, United States William Grant Tank & Vessel Full timeJob DescriptionJob DescriptionSalary: $28-$32/hourWilliam Grant Tank & Vessel, Inc. is looking to hire an experienced Quality Assurance Specialist to join our production team. We are offering a one-time $500 sign-on bonus after 60 days of employment.Essential job duties:Adhere to all applicable governing codes, customer specifications, and company...
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Quality Assurance Specialist
5 days ago
Henderson, Kentucky, United States PeopleReady Full timeQuality Assurance SpecialistPeopleReady is actively seeking Quality Assurance Specialists to join our team.Why Work with Us?As a member of PeopleReady, you will enjoy:Connections with leading companies in your areaComprehensive benefits package optionsQuick job matchingCompetitive hourly wages and a consistent work scheduleAccess to your schedule and hours...
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Quality Assurance Manager
1 week ago
Henderson, United States AGR Group Nevada, LLC Full time $41,600 - $50,000Job DescriptionJob DescriptionJoin Our Team as a Quality Assurance Manager - Contact CenterAbout Us:At AGR Group Nevada, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of operational excellence. We are seeking a dedicated and experienced Quality Assurance Manager to join our dynamic team. This role is...
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Quality Assurance Manager
2 months ago
Henderson, United States AGR Group Nevada, LLC Full timeJob DescriptionJob DescriptionJoin Our Team as a Quality Assurance Manager - Contact CenterAbout Us:At AGR Group Nevada, we pride ourselves on delivering exceptional customer service and maintaining the highest standards of operational excellence. We are seeking a dedicated and experienced Quality Assurance Manager to join our dynamic team. This role is...
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Quality Assurance Leader
6 days ago
Henderson, Nevada, United States VadaTech Inc. Full timeVadaTech Inc., a prominent innovator in the realm of embedded computing solutions, is excited to announce a new opportunity for a Quality Assurance Leader as part of our expansion. The role of the Quality Assurance Leader is fundamentally focused on the development and implementation of a comprehensive quality assurance framework that enhances customer...
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Quality Assurance Manager
4 weeks ago
Henderson, United States Avatar Natural Foods Full timeAbout Avatar Natural FoodsAvatar Natural Foods is a leading all-natural and organic food service distributor. We offer an extensive range of exclusive gourmet products through our sister brands, YaYa's Kitchens, Tuscany Cookies, and Eat Pita. Our 70,000-square-foot facility in Henderson, Nevada, includes state-of-the-art production and test kitchens. Our...
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Quality Assurance Manager
4 weeks ago
Henderson, United States Avatar Natural Foods Full timeAbout Avatar Natural FoodsAvatar Natural Foods is a leading all-natural and organic food service distributor. We offer an extensive range of exclusive gourmet products through our sister brands, YaYa's Kitchens, Tuscany Cookies, and Eat Pita. Our 70,000-square-foot facility in Henderson, Nevada, includes state-of-the-art production and test kitchens. Our...
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Technical Support Quality Assurance
3 weeks ago
Henderson, United States Structure Studios Full timePay: Starts at $22-$25 an hourNormal Hours: Monday - Friday. We open at 7am and close at 4pm.Great Starting Benefits: Paid time off (20 days per year), paid holidays, medical, dental, vision, snacks/drinks, and more.Learn: We will teach you how to use our awesome 3D design software.Job Description:At Structure Studios, we build the 3D design software...
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Electronics Quality Assurance Lead
5 days ago
Henderson, Nevada, United States VadaTech Inc. Full timeJob OverviewVadaTech Inc. is a prominent player in the design and production of electronic circuit boards, catering to sectors such as Communication, Defense, and Aerospace. The Quality Assurance Manager for our electronics manufacturing division plays a crucial role in overseeing the quality of our products through effective sampling, process management,...
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Quality Assurance Monitor
2 months ago
Henderson, United States AGR Group Nevada, LLC Full timeJob DescriptionJob DescriptionWe are seeking a meticulous and detail-oriented Quality Assurance Monitor to join our dynamic team at AGR Group Nevada. This position involves monitoring agent calls within our contact center environment to ensure adherence to scripts, policies, client materials, and quality standards. The ideal candidate will possess strong...
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Quality Assurance Coordinator
2 weeks ago
Henderson, United States Wells Enterprises, Inc. Full timeJOB DESCRIPTIONUnder the direction of the Quality Manager, coordinates quality and food safety program and verifies documentation outlined in Food Safety and Food Quality Plans. Serves as SQF Practitioner, Maintaining HACCP and QMS Programs. The individual in this role has oversight of First of Code process of new products, Sensory Program and Elegance Guide...
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Electronics Quality Assurance Lead
6 hours ago
Henderson, Nevada, United States VadaTech Inc. Full timeJob OverviewVadaTech Inc. is a prominent player in the design and production of electronic circuit boards, catering to sectors such as Communication, Defense, and Aerospace. The Quality Assurance Manager for our electronics manufacturing division plays a crucial role in overseeing sampling units, refining processes, and applying statistical methodologies to...
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Electronics Quality Assurance Leader
5 days ago
Henderson, Nevada, United States VadaTech Inc. Full timeJob OverviewVadaTech Inc. is a prominent player in the design and manufacturing of electronic circuit boards, catering to sectors such as Communication, Defense, and Aerospace. The Quality Assurance Manager for our electronics manufacturing division is tasked with overseeing the sampling of units, refining processes and procedures, and employing statistical...
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Quality Assurance Inspector
5 days ago
Henderson, Kentucky, United States Core Laboratories Full timePOSITION SUMMARYThe Quality Assurance Inspector is responsible for conducting fundamental inspection tasks within petroleum and petrochemical facilities, including terminals and refineries. This role also involves performing inspections aboard vessels, adhering to industry standards and the protocols established by API and Saybolt.KEY RESPONSIBILITIESConduct...
Customer Care Quality Assurance Analyst
2 months ago
The customer care quality assurance analyst plays a crucial role in ensuring the highest standards of customer care are maintained within our contact center operations. Responsibilities include reviewing calls, evaluating representative performance, identifying areas for improvement, and implementing quality processes to enhance overall customer satisfaction.RequirementsEssential Functions and ResponsibilitiesConduct regular evaluations of calls handled by customer care representatives (CCRs) to assess adherence to company policies, procedures, and quality standards.Analyze performance metrics and key performance indicators (KPIs) to identify trends, patterns, and areas of improvement for individual CCRs and Customer Care.Provide constructive feedback and coaching to CCRs based on quality-evaluation results, focusing on areas for improvement and opportunities for skill development.Collaborate with the training manager and supervisors to develop and implement training programs tailored to address identified gaps in CCR performance and enhance overall service quality.Maintain accurate records of quality-evaluation results, trends, and improvement initiatives. Prepare and present comprehensive reports to the training manager highlighting key findings and recommendations.Assist in the development of comprehensive documentation for Customer Care processes, procedures, and best practices, including scripts, training materials, manuals, and FAQ.Partner with Operations personnel to regularly review and update existing documentation to reflect changes in processes, policies, or technologies. Ensure all documentation is accurate, clear, and consistent.Continuously review and refine quality assurance processes and procedures to optimize efficiency and effectiveness. Propose and implement innovative solutions to enhance the overall customer experience.Collaborate closely with various departments, including Operations, Disputes, and Customer Care, to align quality assurance efforts with broader organizational goals and objectives.All other duties as assigned.Required Skills/AbilitiesIn-depth understanding of customer care operations, including call-handling processes, customer care principles, and performance metricsExemplary soft skills pertaining to customer care (active listening, communication, empathy, patience, flexibility, positive attitude, conflict resolution, etc.)Proficiency in quality assurance methodologies, tools, and techniquesStrong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendationsExcellent communication skills, both verbal and written, with the ability to provide constructive feedback and communicate effectivelyDetail-oriented with a focus on accuracy and precision in evaluating performance and maintaining recordsAbility to work independently and collaboratively in a fast-paced environment, effectively managing multiple priorities and deadlinesProficiency in Microsoft 365 (Word, Excel, PowerPoint) and experience with quality-monitoring software/systemsMinimum QualificationsMinimum of two years of experience in a customer care environment OR at least one year of experience in quality assurance in a customer care environmentHigh school diploma or equivalentAt least 18 years of ageSupervisory Responsibilities/AccountabilitiesThis position does not have supervisory responsibilities/accountabilities.Working ConditionsWork is performed within an indoor office environment utilizing standard office equipment.General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds plus walking and standing for long periods of time.Travel: This position does not normally require overnight travel.Remote Work: This position is not eligible for remote work.Salary Description $19.00 per hour
