Information Technology Support Analyst

2 weeks ago

Dallas, United States Career Techniques Inc Full time

*Full-Time, In-Office 5 days/week position - No exceptions*

The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task.

Responsibilities: Direct experience providing Tier 1 Support Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. In-person office attendance in the Dallas area.

Requirements: General 1-3 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC)

Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating scripts – Powershell is a plus – to automate daily tasks. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.) is a plus. Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).

  • Information Technology Support Analyst

    2 weeks ago

    Dallas, United States Career Techniques Inc. Full time

    *Full-Time, In-Office 5 days/week position - No exceptions*The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task....

  • Information Technology Support Analyst

    2 weeks ago

    Dallas, United States Career Techniques Inc. Full time

    *Full-Time, In-Office 5 days/week position - No exceptions*The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task....

  • IT Systems Analyst | Information Technology

    2 weeks ago

    Dallas, United States Corgan Full time

    Overview Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst. This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology Team, the...

  • IT Systems Analyst | Information Technology

    2 weeks ago

    Dallas, Texas, United States Corgan Full time

    Overview: Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst.   This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology Team,...

  • Principal Analyst Information Security

    2 days ago

    Dallas, United States Southern Glazer's Wine & Spirits of America Full time

    The Principal Information Security Analyst is responsible for responding to incidents that may impact the security of the company. This role will monitor SIEM, IPS, email systems, and other technologies for the appearance of threatening anomalies. Th Security, Information, Security Analyst, Analyst, Principal, Technology

  • Information Technology Support Engineer

    7 days ago

    Dallas, United States Mark Cuban Cost Plus Drug Company, PBC Full time

    Mark Cuban Cost Plus Drug Company is searching for a skilled IT Support Engineer to work with a dynamic, supportive, and rapidly growing team at a leading pharmaceutical company focused on giving every American access to safe, affordable medicines. The IT support Engineer will support our IT department in maintaining and developing the new manufacturing...

  • Information Technology Support Engineer

    1 month ago

    Dallas, United States Mark Cuban Cost Plus Drug Company, PBC Full time

    Mark Cuban Cost Plus Drug Company is searching for a skilled IT Support Engineer to work with a dynamic, supportive, and rapidly growing team at a leading pharmaceutical company focused on giving every American access to safe, affordable medicines. The IT support Engineer will support our IT department in maintaining and developing the new manufacturing...

  • Information Technology Support Engineer

    3 weeks ago

    Dallas, United States Mark Cuban Cost Plus Drug Company, PBC Full time

    Mark Cuban Cost Plus Drug Company is searching for a skilled IT Support Engineer to work with a dynamic, supportive, and rapidly growing team at a leading pharmaceutical company focused on giving every American access to safe, affordable medicines. The IT support Engineer will support our IT department in maintaining and developing the new manufacturing...

  • Technology Data Analyst

    4 weeks ago

    Dallas, United States Pinnacle Group, Inc. Full time

    Job Description:This role will be for a Senior Data Analyst for the Service Operations team. (Disaster Recovery)Seeking a Data Analyst with a strong background, who has significant experience with Disaster Recovery/Resiliency planning, testing and audits.The candidate will serve in Senior Analyst position at client’s Service Management team, developing,...

  • Technology Data Analyst

    1 month ago

    Dallas, United States Pinnacle Group, Inc. Full time

    Job Description:This role will be for a Senior Data Analyst for the Service Operations team. (Disaster Recovery)Seeking a Data Analyst with a strong background, who has significant experience with Disaster Recovery/Resiliency planning, testing and audits.The candidate will serve in Senior Analyst position at client’s Service Management team, developing,...

  • Business Analyst Supervisor, Laboratory Information Systems

    3 weeks ago

    Dallas, United States UT Southwestern Full time

    Business Analyst Supervisor, Information Resources Why UT Southwestern? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As one of the world’s foremost research institutions, UT Southwestern Medical Center is known for our life-changing research that...

  • SEO Analyst

    3 weeks ago

    Dallas, United States Spero Technology Full time

    SEO Analyst will be responsible for conducting keyword research, analyzing website traffic metrics, and implementing strategies to improve our websites' visibility in search engine results pages (SERPs). The ideal candidate is a problem-solver who uses both analytical and creative skills to improve website rankings and drive traffic.Responsibilities:Conduct...

  • Senior Information Technology Business Consultant

    2 days ago

    Dallas, United States Motion Recruitment Full time

    Senior Information Technology Business Consultant 12 Month Contract (Possible Extension or Contract-to-Hire) Location: Dallas, TX (Hybrid-Onsite/Remote) * Must be able to work onsite 2-3 days per week * Must be able to work on a W-2 Job Description Demonstrate general understanding of hardware/software platforms including but not limited to operating...

  • Human Resources Information System Analyst

    10 hours ago

    Dallas, United States Droisys Full time

    Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in...

  • Information Technology Support Specialist

    2 weeks ago

    Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...

  • Information Technology Support Specialist

    3 weeks ago

    Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...

  • Information Technology Support Specialist

    16 hours ago

    Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...

  • Information Technology Support Specialist

    3 weeks ago

    Dallas, United States Frontline Source Group Full time

    IT Support SpecialistOur client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare IndustryTeam CultureGrowingIT Support Specialist Role:Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Development efforts. You...

  • Senior Information Technology Business Consultant

    4 days ago

    Dallas, United States Motion Recruitment Full time

    Senior Information Technology Business Consultant12 Month Contract (Possible Extension or Contract-to-Hire)Location: Dallas, TX (Hybrid-Onsite/Remote)* Must be able to work onsite 2-3 days per week* Must be able to work on a W-2Job DescriptionDemonstrate general understanding of hardware/software platforms including but not limited to operating systems,...

  • Senior Information Technology Business Consultant

    6 days ago

    Dallas, United States Motion Recruitment Full time

    Senior Information Technology Business Consultant12 Month Contract (Possible Extension or Contract-to-Hire)Location: Dallas, TX (Hybrid-Onsite/Remote)* Must be able to work onsite 2-3 days per week* Must be able to work on a W-2Job DescriptionDemonstrate general understanding of hardware/software platforms including but not limited to operating systems,...