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Customer Service Representative
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Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics, and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. Location: SP Red Hill Position Summary The Customer Service Representative has responsibility for ensuring that the agreed departmental processes are followed to provide excellent customer service whilst still complying with local regulations. Responsibilities Responsible for organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation. Providing commercial support to both customers and sales managers with handling offers and ensuring information flows. Responsible for the logistics activities on site. Handling and ensuring the correct workflow of external complaints. Qualifications SAP experience a plus. Experience with the Microsoft Office Suite, especially Excel and Outlook, is a plus. A bachelor’s degree in Logistics, Business Administration, Transportation or another relevant field is preferred, but not required. Prior experience in customer services or logistics role in an international environment is preferred, but not required. Proficient in English. Other languages are an asset. Benefits Medical Insurance Prescription Drug Benefits Dental Insurance Vision Insurance Life Insurance Disability Insurance Critical Illness Insurance 401(k) Retirement Savings Plan But most importantly, if you embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco’s team of unique talents within a diverse international business community, then we very much look forward to hearing from you. To Apply: Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch. Inclusive Team Culture: Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all. Our rich mix of people brings an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential. Salary & Benefits: We will gladly discuss these aspects with you at interview stage. Meet our People: We welcome your application and will make reasonable adjustments where required to support you through the selection process. Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services. #J-18808-Ljbffr
