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Client Delivery Specialist

4 months ago

Boston, United States Aptia Uk Ltd Full time
About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Aptia's Client Delivery team prides itself on being a strategic thought leader that handles client relationships with the utmost professionalism. As the Client Delivery Specialist, you will be a pivotal member of the team and have direct influence on future developments and revenue streams for the successful planned growth of Aptia 365+.

Aptia Values

Our three core values form the essence of everything we do at Aptia.

We are specialists. We'll focus solely on the pensions and benefits administration, develop the best talent and deliver smarter solutions to the most complex of challenges.

We are responsive. We never stand still and constantly simplify the administration process, enabling better decision making and faster resolutions.

We are thoughtful. Our people genuinely care about clients and the end-users of our products. They do more to understand their needs, think their way around challenges and go the extra mile to exceed expectations in every area of the business.

What you'll be doing
  • Accountable for and maintain all client specific documentation; including updating requirements, obtaining client sign off and storing according to Aptia standards and protocols
  • Ownership of client calls/ logs or agendas associated with them
  • Must be familiar with and prepared to speak to all issues being tracked for assigned clients on these calls
  • Serves as the primary point of contact for client to report, escalate issues, and communicate on all open items
  • Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
  • Responsible for communicating all changes to business partners and client
  • Collaborating effectively with extended team to meet client needs and expectations
  • Serving as the primary point of contact for client to report, escalate issues, and communicate on all open items
  • Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
  • Analyzing and proposing updates, enhancements and/or possible solutions for open issues with business partners and senior leadership
  • Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
  • Manages open project work to track stage of project, identify/work outstanding items, and ensure roadblocks or open questions are addressed to keep project moving forward
What we're looking for
  • 3-5 years in specific domains of HR administration (Healthcare & Group Benefits) is preferred
  • Ability to prioritize and manage multiple projects simultaneously
  • Proficient with Microsoft Access, Excel, and Word
  • Strong oral and written communication skills
What makes you ideal for the role:
  • Strong self-starter who fast learner, quality conscious, and committed to deadlines
  • Demonstrated ability to lead projects, proactively manage a project to meet critical deadline, identify risks and put in place mitigation plans
  • Ability to work within a team environment
Employee Benefits

At Aptia, we value our employees and strive to create a positive and rewarding work environment. As a member of our team, you can expect the following benefits:
  • Competitive Compensation: We offer a competitive salary package that reflects your skills, experience, and contributions.
  • Comprehensive Benefits: We provide a comprehensive benefits package, including health insurance, dental and vision coverage, and a retirement savings plan.
  • Work-Life Balance: We believe in the importance of work-life balance and offer flexible work arrangements to help you maintain a healthy and fulfilling personal life.
  • Professional Development: We support your professional growth and development through training programs, workshops, and opportunities to attend industry conferences.
  • Collaborative Culture: We foster a collaborative and inclusive culture where teamwork and open communication are valued. You'll have the opportunity to work with talented professionals and contribute to meaningful projects.
  • Employee Recognition: We recognize and appreciate the contributions of our employees through various recognition programs and initiatives.
  • Career Growth Opportunities: We are committed to helping our employees grow and advance in their careers. We provide opportunities for advancement and encourage internal mobility.
  • Positive Workplace Environment: We strive to create a positive and supportive workplace environment where diversity, inclusion, and respect are celebrated.