Customer Service Advisor
3 days ago
Summary:
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves providing a high level of communication with customers and co-workers, providing superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned.
Duties and Responsibilities:
- Speak with customers over the phone and in person to gather relevant contacts and repair information needed by the customer.
- Write up customer's vehicle problems accurately and clearly on Express Write-up, verify customer information. Obtain customer's signature Establish customer's method of payment. Obtain credit approval, if necessary.
- Notify Assistant Service Manager of incoming work and repair order status
- Advise customers of necessary repair service including estimates of cost.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Review repair orders to ensure that work is completed, and additional work and authorization is noted.
- Review and close service orders for accuracy and completeness.
Minimum Qualifications:
- Previous experience in Truck Service is preferred
- Experience with Procede or other Heavy-Duty Truck DMS
- Highly effective verbal and written communications
- Excellent customer service skills and professional demeanor
- AA degree, technical school degree, or 1 years of related experience preferred
- Computer skills to include Outlook, Word, Excel, & Repair Order Processing
Truck Country / Stoops Freightliner-Western Star Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401K Plan with Company Match
Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.
-
Associate Financial Advisor
4 weeks ago
indianapolis, United States Lead Advisor Full timeLead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...
-
Associate Financial Advisor
4 weeks ago
Indianapolis, United States Lead Advisor Full timeLead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...
-
Associate Financial Advisor
4 weeks ago
indianapolis, United States Lead Advisor Full timeLead Advisor is a consulting and search firm specializing in wealth management. This role is for one of our clients in Indianapolis. To view other open roles, visit jobs.lead-advisor.comRole profileOur client is a leading comprehensive private wealth management firm committed to providing tailored financial solutions and extraordinary client experience to...
-
Client Service Associate
4 weeks ago
Indianapolis, United States Lead Advisor Full timeLead Advisor is a wealth management consulting and search firm. This role is to work for a client in Indianapolis. To view other roles, visit jobs.lead-advisor.com Client Service Associate The Client Service Associate is dedicated to upholding a high level of client engagement, confidentiality, and responsibility through providing operational support to a...
-
Client Service Associate
4 weeks ago
Indianapolis, United States Lead Advisor Full timeLead Advisor is a wealth management consulting and search firm. This role is to work for a client in Indianapolis. To view other roles, visit jobs.lead-advisor.comClient Service AssociateThe Client Service Associate is dedicated to upholding a high level of client engagement, confidentiality, and responsibility through providing operational support to a...
-
Customer Service Advisor
1 week ago
Indianapolis, United States Valvoline Full timeAs a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No ma Service Advisor, Customer Service, Advisor, County, Retail
-
Service Advisor
2 weeks ago
Indianapolis, Indiana, United States Love's Travel Stops & Country Stores Full timeJob OverviewLoves Travel Stops & Country Stores is seeking a highly skilled Service Advisor to join our team. As a key member of our Truck Care facilities, you will drive sales success through exceptional customer service, leadership, and technical expertise.
-
Customer Accounts Advisor
2 weeks ago
Indianapolis, United States Aaron's Full timeCustomer Accounts Advisor Hiring Range $13.25 to $14.00: This position is also eligible for incentive pay based on performance. Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a...
-
Service Advisor
1 month ago
Indianapolis, United States Evolve Transporters Full timeService AdvisorEvolve Solutions, LLC is a high-end custom fabrication company based in Painesville, OH with a second service center in Indianapolis, IN. Our clients are some of the biggest motorsport teams and brands in the world, for which we assist in designing and fabricating race transporters. We have a sharp focus on client satisfaction and a desire for...
-
Customer Service and Insurance Advisor
2 weeks ago
Indianapolis, Indiana, United States Simo Najib - State Farm Agent Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Simo Najib - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, building relationships, and helping our business grow.CompensationThe estimated salary for this position is $40,000-$60,000 per year, depending...
-
Customer Service Representative
7 months ago
Indianapolis, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative, working in Financial Services industry in Indianapolis, Indiana, United States. Be responsible for servicing retirement accounts + business partners (CSS + Advisor Services) for...
-
Customer Service
1 day ago
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionTitle: Customer Service AssociateLocation: Indianapolis, IN - 46204Duration: Long Term (May go up to 5 years)Type of Work: 100% OnsiteTraining Provided: Yes (2-3 months)Equipment: Provided by client Job Description:· Responsible for assisting national marquee clients and members using a variety of platforms and...
-
Insurance Benefits Advisor
2 weeks ago
Indianapolis, United States US Health Services Full timeInsurance Benefits Advisor Make a difference: Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been greater! Our Insurance Benefit Advisors can make a real difference in people's lives. You'll work directly with Americas...
-
Insurance Benefits Advisor
2 weeks ago
Indianapolis, United States US Health Services Full timeInsurance Benefits Advisor Make a difference: Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been greater! Our Insurance Benefit Advisors can make a real difference in people's lives. You'll work directly with Americas...
-
Financial Advisor
1 month ago
indianapolis, United States Invst Full timeCompany DescriptionInvst is a forward-thinking independent Registered Investment Advisory firm based in Indianapolis, IN. We are dedicated to empowering entrepreneurs by providing them with the education, guidance, and counsel needed to realize their full financial potential. As a fiduciary, we prioritize our clients' best interests, ensuring that our advice...
-
Financial Advisor
1 month ago
Indianapolis, United States Invst Full timeCompany DescriptionInvst is a forward-thinking independent Registered Investment Advisory firm based in Indianapolis, IN. We are dedicated to empowering entrepreneurs by providing them with the education, guidance, and counsel needed to realize their full financial potential. As a fiduciary, we prioritize our clients' best interests, ensuring that our advice...
-
Financial Advisor
1 month ago
indianapolis, United States Invst Full timeCompany DescriptionInvst is a forward-thinking independent Registered Investment Advisory firm based in Indianapolis, IN. We are dedicated to empowering entrepreneurs by providing them with the education, guidance, and counsel needed to realize their full financial potential. As a fiduciary, we prioritize our clients' best interests, ensuring that our advice...
-
Insurance Benefits Advisor IN
2 weeks ago
Indianapolis, United States US Health Services Full timeInsurance Benefits AdvisorMake a *****Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been greater! Our Insurance Benefit Advisors can make a real difference in peoples lives. Youll work directly with Americas self-employed,...
-
Indianapolis, United States BCForward Full timeJob DescriptionJob DescriptionJob Description:Responsible for assisting national marquee clients and members using a variety of platforms and services models including but not limited to the AT Your Service Model.Primary duties include , but are not limited to:Understands and communicate the benefit design packages to members as defined by employer.Interacts...
-
Financial Advisor
2 months ago
indianapolis, United States Thrivent Full timeMeaningful work. Rewarding career.Make an impact providing holistic purpose-based financial advice to clients, helping them achieve their goals. You’ll enjoy the satisfaction of making a difference in the lives of the people you serve while also having control over the income you earn, as you’ll be paid through commissions and incentives based on your...