Healthcare Customer Service Representative
2 days ago
Job Description:
- Responsible for assisting national marquee clients and members using a variety of platforms and services models including but not limited to the AT Your Service Model.
- Primary duties include , but are not limited to:
- Understands and communicate the benefit design packages to members as defined by employer.
- Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
- Interprets plan, benefit design, resolves claim, benefit and enrollment issues while making a connection during the contract.
- Assist in increasing members engagement into appropriate programs and offerings.
- Acts as trusted advisor and educator on health care related inquiries.
- Experience in successful resolution of high level/sensitive customer service issues preferred.
Education:
- Requires a HS diploma and min of 5+ years of experience into healthcare customer service.
- BA/BS is preferred but not mandatory.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r
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