Client Service Associate

1 month ago


Indianapolis, United States Lead Advisor Full time

Lead Advisor is a wealth management consulting and search firm. This role is to work for a client in Indianapolis. To view other roles, visit jobs.lead-advisor.com


Client Service Associate

The Client Service Associate is dedicated to upholding a high level of client engagement, confidentiality, and responsibility through providing operational support to a wealth management firm. The Client Service Associate will contribute to a pleasant work environment while ensuring organizational effectiveness is achieved. As part of the team, the Client Service Associate supports the philosophy, principles, and practices of the company.

Responsibilities:

· Provide exceptional customer service to clients through clear and timely communication.

· Reach out to clients to gather necessary documentation for processing of application paperwork.

· Collaborate with team members and home office staff to handle client service needs and ensure timely processing of applications.

· Prepare for client meetings by consolidating client account information.

· Follow up with clients on service requests and notifications for client accounts.

· Assist wealth management advisors with management of their calendar.

· Schedule and confirm meetings with new referrals and current clients.

· Input client information into customer relationship management (CRM) system and monitor the system regularly to ensure data is up-to-date.

· Run system reports and utilize critical thinking skills to analyze data to monitor goal achievement, observe trends, identify sales opportunities and perform data clean up.

· Monitor licensing and registration requirements for all team members to ensure licenses do not lapse and that all team members are properly licensed in the states where the firm operates.

· Provide backup administrative support to team members.

· Actively participate and engage in team meetings with a solutions-focused mindset.

· Complete tasks within company's compliance standards.


Desired Skills and Experience:

· Bachelor’s degree required

· Minimum of 3 years of experience in a customer service position, preferred

· High degree of initiative, organizational and time management skills

· Demonstrated use of written and oral communication skills

· Knowledge of computer technology, Microsoft Office, and customer relationship management software preferred

· Team-oriented and ability to work independently

· Ability to work in a fast-paced environment and maintain a high level of integrity of work

· Customer service focused

Location: Indianapolis, IN (On-Site) - Type: Full-Time, M-F 8am – 5pm

Salary: 52-56k base



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