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Patient Service Associate

1 month ago

Cleveland, United States Cleveland Clinic Full time

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Fairview Hospital provides state-of-the-art healthcare to all its patients. On our team, you will provide stellar patient care to patients assigned to your unit. Cleveland Clinic is recognized as one of the top hospitals in the nation. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.The Patient Service Associate welcomes patients to the department by completing continuous rounding on patients and families in the waiting area. You will communicate with patients, families, physicians, nursing staff, and clerical staff. The Associate ensures basic non-clinical comfort needs of patients and families are met and serves as a liaison between various departments.The ideal future caregiver is someone who:+ Has excellent communication and customer service skills.+ Acts in a professional, caring, and helpful manner.+ Can multi-task while paying attention to details and staying organized.+ Is flexible, compassionate, and friendly.+ Demonstrates a strong work ethic.This role will allow you to create the foundation in healthcare that you ha been looking for. You will be supported as you enhance your customer service skills and advance your career as this position offers tuition reimbursement and endless opportunities within Cleveland Clinic.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.**Responsibilities:**+ Welcomes patients and families and provides information regarding processes.+ Assists patients and families according to their needs during the initial arrival time.+ Completes continuous rounding on patients and families in the department and the waiting area throughout the shift.+ Communicates to nursing staff observations and patient or family needs.+ Communicates with families and investigates patient or family concerns.+ Resolves issues immediately within scope of position and communicates issues outside of scope to nursing staff.+ Ensures patient safety and comfort at all times+ . Provides patients and families with comfort items to include: pillows, blankets, and magazines.+ Serves as a liaison between various departments.+ Collects data and maintains database of patient issues as directed by Manager.+ Other duties as assigned.**Education:**+ High School Diploma or GED. Associate or Bachelor's degree in Communication, Hospitality, Psychology, Sociology or related field preferred.**Certifications:**+ None required**Complexity of Work:**+ Requires strong interpersonal skills to interact effectively and efficiently with patients, families, and all members of the multi-disciplinary team.+ Ability to empathize with patients and families undergoing physical, spiritual and emotional stress.+ Ability to synthesize and process large quantities of information rapidly.**Work Experience:**+ Must have a minimum of three years related experience reflecting a high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in current role for one year.**Physical Requirements:**+ Requires full body motion, manual finger dexterity with good eye-hand coordination; involves extensive standing, walking and occasional lifting of items weighing in excess of 50 pounds.**Personal Protective Equipment:**+ Follows standard precautions using personal protective equipment as required.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities