Senior Patient Access Specialist

2 months ago

Urbana, United States Ensemble Health Partners Full time

Ensemble Health Partners LLC - Senior Patient Access Specialist - Urbana, Ohio

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference. The Opportunity: This position is an onsite role, and candidates must be able to work on-site at Mercy - Urbana Hospital in Urbana, OH. We are searching for the next Patient Access Specialist champion. The Senior Patient Access Specialist is responsible for performing admitting duties for all patients receiving services at Ensemble Health Partners. Additional duties can include training, scheduling, and other senior-level responsibilities. They are responsible for performing these functions while meeting the mission of Ensemble Health Partners and all regulatory compliance requirements. The Senior Patient Access Specialist will work within the policies and processes that are being performed across the entire organization. Essential Job Functions: Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity or compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders while utilizing an overlay tool and providing excellent customer service as measured by Press Ganey. They will serve as the SMART for the department and adhere to Ensemble Health Partners policies while providing excellent customer service in these interactions with the appropriate level of compassion. Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. Utilize quality auditing and reporting systems to ensure accounts are corrected, which may include accounts for other employees, departments, and facilities. Develop training materials and programs for new hires to the department, as well as provide continuing education to associates in all areas of the revenue cycle. Responsible for the development of staff schedules within the patient access department. Have on-call responsibilities for the department, including providing after-hours support and guidance. This may involve working unscheduled times to cover staffing issues. Responsible for the collection of point of service payments in emergency, outpatient, and inpatient situations including past due balances and offering payment plan options. Conduct audits of accounts and assure that all forms are completed accurately and timely to meet audit standards, providing statistical data as required.

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