Supervisor I

2 weeks ago

Augusta, United States Thompson Tractor Full time

** Supervisor I - Lift Truck - Augusta**

**Job Category****:** Management **Requisition Number****:** SUPER003111 Showing 1 location **Job Details**

**Description**

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level.

Essential Responsibilities & Expectations

Coach and direct Service Department employees

Monitor, improve, and maintain Technician performance

Ensure proper planning of jobs, quoting, parts availability, and manpower

Effectively handle customer objections and concerns

Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required

Monitor customer satisfaction and employee morale and take steps to improve both when necessary

Minimize customer downtown with accurate and efficient job planning and repairs

Effectively communicate with Company Personnel

Assign jobs to Shop Technicians & Dispatch Field Service Technicians

**Skills**

**Required**

**Written Communication** *Expert* **Time Management** *Expert* **Collaboration** *Expert* **Organizational** *Expert* **Microsoft Office** *Expert* **Troubleshooting** *Expert* **Problem Solving** *Expert* **Conflict Resolution** *Expert* **Listening** *Expert* **Preferred**

**Financial** *Expert* **Education**

**Required**

High School or Equivalent or better.

**Preferred**

High School or Equivalent or better in General Studies.

**Experience**

**Required**

Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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