Desktop Support Technologies Specialist 421 LU

2 weeks ago

Augusta, United States Focused HR Solutions Full time $24 - $30
100% on site.   
Our direct client has a new opening for a Desktop Support Technologies Specialist 120934     
This position is 12 months, with the option of extension, and is in Augusta, Maine.       

Skill: 
  • Customer Service Skill 
  • Desktop Support Skill 
  • Inventory Control  

Job Description:   
  • Years of Relevant Experience: 
  • 3-5 years in the desired environment
  • Preferred Education: 4-year college degree or equivalent experience

Role Description: All roles specified in CTS1 plus the following:
  • Provide training, guidance, support, and direction to junior interns and contractors assigned to your area of responsibility
  • Participate in meetings and projects as assigned
  • Provide advanced technical support for desktops, laptops, printers, software, and other hardware connected to a user's device.
  • Test and evaluate software and hardware products to determine applicability and value to agency operations.
  • Actively analyze and evaluate emerging software and hardware technologies/standards.
  • Develop appropriate functional and usability standards for the environments.
  • Assist in planning and implementing shared software, such as operating systems, configuration management tools, application and development tools, testing tools, etc.
  • Assist in planning and coordinating testing changes, upgrades, and new and standard products, ensuring systems operate correctly in current and future environments.
  • Anticipate, identify, track, and resolve issues and risks affecting own work. 
  • Develop contingency plans as necessary.
  • Analyze the functional and/or technical impact of new product releases.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Determine time estimates and schedule for own work and subordinate contractors/interns to resolve issues in a timely manner.
  • Identify and track issues, risks, and action items.
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