Patient Service Representative

4 weeks ago


Malvern, United States Premier Orthopaedics Full time

Premier Orthopedics and Sports Medicine is looking for aPatient Service Representative to work at our Malvern, PA physician's office.The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia regionWe're proud of the company we've built as we've grown to over 1000 employees to make Premier a place that people love to come to work every dayAtPremier Orthopaedics, we are dedicated to taking care of you so you can take care of business Our robust benefits package includes the following:Competitive Health, Pharmacy, Vision, and Dental Plan BenefitsDisability and Protective BenefitsHSA with qualifying HDHP plans with company match401k plan with company matchEmployee Assistance Program that is available 24/7 to provide supportBenefits eligibility on the 1st of the month after hire dateESSENTIAL FUNCTIONSPromptly greets and acknowledges patients. Informs MAs and Providers of the patient's arrival.Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors' information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.Identifies and collects co-payments, co-insurances, and past-due account balances.Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.Evaluates patient financial status and establishes payment plans as needed based upon authority levels.Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.Maintains general knowledge of insurance plans accepted by Premier.Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.Communicates with patients in the lobby if physician or provider is running behind schedule.Reviews and prepares charts for the following day according to the practice schedule.Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.Protects patients' rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.Maintains a clean and organized front office workspace.EDUCATIONHigh school diploma/GED or equivalent working knowledge experience preferred.EXPERIENCEMinimum of one-two years of patient registration/front office experience in a medical or healthcare setting.Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.Previous experience in collecting money is preferred.KNOWLEDGEKnowledge of insurance rules and regulations including eligibility and referral requirements.Able to verify the eligibility of each payer, per patient according to defined parameters.Knowledge of medical terminology and HIPAA Guidelines.Knowledge of computer systems.Knowledge of safety requirements within the departmentSKILLSSkill in customer service.Skill in communicating effectively with physicians, staff, and the public.Skill in establishing good working relationships with both internal and external stakeholders.ABILITIESAbility to maintain patient confidentiality in accordance with HIPAA Guidelines.Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.



  • Malvern, United States LabCorp Full time

    At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Patient Intake Rep (Office...


  • Malvern, United States TENTIAL Full time

    Job DescriptionJob DescriptionCustomer Service Representative RequirementsMinimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)You crave transactional based work where you can check “to-dos” off your checklistYou are passionate about customers/clients and are fulfilled by finding solutions in real-time...


  • Malvern, United States Airmatic Inc Full time

    * Customer Service Representative **Job Posting: Customer Service Representative** AIRMATIC, Malvern, PA, has an immediate opening for a Customer Service Representative (CSR). Our CSR will be responsible for working closely with fellow Associates to grow Company Sales with existing and new Customers. Our ideal Candidate is a sharp, self-aware individual...


  • Malvern, United States Malvern Glass, Inc. Full time

    Job DescriptionJob DescriptionMalvern Glass is a commercial and residential glazing contractor active on projects throughout the Delaware Valley. We are seeking a Residential Glazing Customer Service Representative to join our team. You will be responsible for helping customers by providing product and service information. This includes providing customer...


  • Malvern, United States 3SI + Wren Full time

    Job DescriptionJob DescriptionDescription:Position SummaryThe Field Service Representative is the first line of contact to the end user for all 3SI products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our...


  • Malvern, United States Top Stack Full time

    Job DescriptionJob DescriptionWe are seeking a Senior Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...


  • Malvern, United States Murtech Full time

    Job DescriptionJob DescriptionJob Title: Collections Representative/Specialist – US Citizens only – Contract to HireLocation: Malvern, PA 19355Schedule: Hybrid (3 days in the office & 2 days working from home) Job Description: The Collections Representatives/Specialists ensure the smooth operation of the Service business, by ensuring accuracy and...


  • Malvern, United States Murtech Staffing and Solutions Full time

    Job DescriptionJob DescriptionJob Title: Collections Representative – – Contract to hireLocation: Malvern, PA 19355Schedule: Hybrid (3 days in the office & 2 days working from home) Job Description:The Collections Representatives/Specialists ensure the smooth operation of the Service business, by ensuring accuracy and timeliness of case/work order...


  • Malvern, United States Medical Home Care Full time

    We are seeking a Patient Care Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities and Duties** - Handle customer inquiries - Provide information about the products and services - Troubleshoot and resolve product issues and concerns -...


  • Malvern, United States Pareto USA Full time

    About our Client:With over two decades of experience, our client is a leading construction company built from a strong entrepreneurial spirit and a dedication to providing the highest quality hardscape construction! Firmly positioned as an industry leader, they believe their people are the key to their success and ask such are looking to further grow their...


  • Malvern, United States Philips Iberica SAU Full time

    Job Title Reimbursement Services Manager Job Description As a Reimbursement Services Manager, you will oversee and manage the daily operations of accounts receivable for all aspects of AM&D’s revenue cycle, which includes billing, remittance, collections, and banking process, as well implementing process improvements. Your role: Identifying payor trends...


  • Malvern, United States J & R Wireless, LLC - a Wireless Zone Retailer Full time

    Job DescriptionJob Description$500 SIGNING BONUSNewly remodeled location needs a detail oriented experienced Wireless sales personWe are seeking a Wireless Sales Associate to become an integral part of our team! You will be responsible for selling Verizon Wireless products and services, merchandise, and services in a retail setting in order to drive company...


  • Malvern, United States Main Line Health, Inc. Full time

    Be our Next Per Diem Food Service Assistant - Cleaner /Utility at Bryn Mawr Rehab Hospital in Malvern, PA Shift & Hourly Rate * Two shifts per week (4pm - 7:30 pm), with an every other weekend and rotating holidays. * Pay commensurate with experience. Rate starts at $15.50/hr * 2nd shift (on or after 3:00pm) earns hourly rate plus $1.30/hr Why work as a...


  • Malvern, United States Abundant Life Family Services Full time

    **Abundant Life Family Services** (ALFS) is an organization that provides physical, cognitive, communication, social-emotional, and adaptive developmental skills to children and their families in home, child care centers and community settings.Providing families with access to care, while reviving hope, ALFS seeks to transform families one child at a...


  • Malvern, United States Stephen Diorio - State Farm Agent Full time

    Are you a highly motivated and customer-centric individual with a passion for sales? Do you dream of a rewarding career where you can make a difference in people's lives? Look no further! Steve DeOrio Jr. State Farm is seeking a Sales Representative to join our dynamic and successful team. **About Us**: At Steve DeOrio Jr. State Farm, we are more than just...

  • Onboarding Specialist

    3 weeks ago


    Malvern, United States GRAYHAWK HEALTH INC Full time

    Job Description Job Description Report To: Onboarding Operations Manager At GrayHawk Health, we partner with payors, health care systems, and physician practices to deliver coordinated evidence-based models of care into the homes of our older adult patient population to radically reduce costs and drive superior health outcomes. Our powerful resolve to assist...

  • Onboarding Specialist

    4 weeks ago


    Malvern, United States GRAYHAWK HEALTH INC Full time

    Job DescriptionJob DescriptionReport To: Onboarding Operations Manager At GrayHawk Health, we partner with payors, health care systems, and physician practices to deliver coordinated evidence-based models of care into the homes of our older adult patient population to radically reduce costs and drive superior health outcomes. Our powerful resolve to assist...


  • Malvern, United States GRAYHAWK HEALTH INC Full time

    Job Description Job DescriptionReport To: Onboarding Operations ManagerAt GrayHawk Health, we partner with payors, health care systems, and physician practices to deliver coordinated evidence-based models of care into the homes of our older adult patient population to radically reduce costs and drive superior health outcomes. Our powerful resolve to assist...


  • Malvern, United States Albertsons Company Inc. Full time

    Resident Job Description Background: A community pharmacy residency is a twelve-month practice-based certificate program that provides the opportunity for accelerated professional growth beyond entry-level professional competence in patient-centered care, pharmacy operations, and leadership. This position exemplifies the mission of the Albertsons Pharmacies...


  • Malvern, United States LanceSoft Full time

    This is a temp to perm role for the right candidate(s). Hybrid position in Malvern, PA. Pay rates pre-defined below. Extensive experience with B2B collections. The Collections Representatives/Specialists ensure the smooth operation of the Service business, by ensuring accuracy and timeliness of case/work order closure, invoices, and cost assignment to...