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Universal Banker Customer Service Rep

4 months ago

Byron, United States Sterling Federal Bank Full time
We are seeking a full time A+ Team Player to ROCK their job.

Are you looking to do something with purpose and help others in the community while doing so?

Are you motivated to bring solutions and come up with creative ideas to improve something or start something new?

If you answered "yes" to the above we want to speak with you.

We are on a mission to provide exceptional customer service.

We want every customer to say "I love my bank"

We take our culture seriouslyit is everyone's job and we hold each other accountable.

We are seeking a Universal Banker./Customer Service Representative. The pay range for the role is $15.66 to $20.27 per hour. Pay dependent upon comparable banking experience.

Can you see yourself here?

Here are some great reasons to work for Sterling Federal Bank:

Community. We support our community through volunteerism. Sterling Federal Bank is a locally owned community bank. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Opportunity We develop employees from within the bank. The majority of our managers started out at entry level positions and have grown their career.

Benefits. We offer an excellent benefit package including paid health and dental coverage for the employee, 4% nonelective contribution, 401K match and paid time off.

Fun. We have fun each quarter celebrating our employees' accomplishments.

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated

We are seeking a Universal Banker/Customer Service Representative for our Byron branch location. This role serves as the Customer Ambassador for Sterling Federal Bank, and they provide efficient and quality service to customers. They are responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner as well as providing sales and servicing of all bank products and services. Providing operational support and exceptional customer service while maintaining essential controls and safeguards is also an essential part of the responsibilities.

Precise Roles, Tasks & Responsibilities
  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
  • Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
  • Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
  • Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
  • Understands bank products/services and the customer's current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
  • Evaluates the needs of potential customers and offers appropriate financial products and services.
  • Bond and redemptions of bonds
  • IRA account opening and processing
  • Provide support for branch operations as needed
  • Additional responsibilities as required
Requirements
  • Six months to two years of similar or related experience, including time spent in prepatory positions, 2 years' preferred
  • A high school degree is required
  • Courtesy and tact are essential elements of the job
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Word and Excel preferred
  • Attendance and reliability are crucial
  • Background and credit check
Hours
  • Available to work 7:45 - 5 Monday through Thursday
  • 7:45- 5:30 Friday
  • 7:45 - 12:30 Saturday, half day off the week that a Saturday is scheduled
  • Average hours worked will be 37-40 hours per week
    Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer