We have other current jobs related to this field that you can find below

  • IT Account Specialist I

    4 weeks ago

    Skokie, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position: IT Account Specialist I - Location: 4901 Searle Parkway, Skokie IL - Full Time. Hours: Monday-Friday, 8 am - 430 pm. Required Travel: some travel to local sites in addition to off hours / weekend support required at times. Position Overview Account Specialist, IT, Specialist, Operations, Project Management, Technology, Healthcare, Support

  • Credentialing Specialist

    2 months ago

    Skokie, United States Spectrum Billing Solutions Full time

    Job DescriptionJob DescriptionSpectrum Billing Solutions offers industry-leading revenue cycle management services for healthcare providers. Our team has deep industry knowledge, technology, and experience to ensure our client’s revenue cycle is managed in the most efficient and streamlined manner.We are seeking to add a Credentialing Specialist to our...

  • Healthcare IT Support Specialist

    6 days ago

    Skokie, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position: IT Account Specialist ILocation: Full TimeWorking Hours: Monday to Friday, 8 am - 4:30 pmTravel Requirements: Occasional travel to local sites, with potential off-hours and weekend support as needed.Position Overview: As an IT Account Specialist I, you will play a crucial role in supporting our technology operations within the healthcare sector....

  • Client Relations Specialist

    1 day ago

    Skokie, Illinois, United States Heart Med LLC Full time

    Client Relations SpecialistHeart Med LLC is on the lookout for a motivated Client Relations Specialist to enhance our team. In this role, you will oversee client accounts, respond to customer inquiries, and drive the expansion of our clientele through proactive outreach. This position is ideal for a results-oriented individual with excellent communication...

  • Technical Account Support Specialist

    6 days ago

    Skokie, Illinois, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position: IT Account Specialist ICompany: Endeavor Health - Edward-Elmhurst HealthcareJob Type: Full TimeWorking Hours: Monday to Friday, 8 am - 4:30 pmTravel Requirements: Occasional travel to local sites may be necessary, along with potential off-hours and weekend support.Position Overview: The IT Account Specialist I plays a crucial role in supporting our...

  • HR Operations Specialist

    6 days ago

    Skokie, Illinois, United States All-Stat Portable Full time

    Job OverviewWe are looking for a proficient HR Operations Specialist to oversee a variety of human resources functions. This position entails managing essential HR activities such as employee engagement, talent acquisition, training initiatives, benefits management, and adherence to employment regulations.Key ResponsibilitiesOversee the talent acquisition...

  • HR Operations Specialist

    6 days ago

    Skokie, Illinois, United States All-Stat Portable Full time

    Job OverviewPosition SummaryWe are looking for a proficient HR Operations Specialist to enhance our workforce management. This position entails overseeing diverse human resources functions, which encompass employee engagement, talent acquisition, training initiatives, benefits management, and adherence to employment regulations.Key ResponsibilitiesOversee...

  • Senior Citrix Engineer Specialist

    3 weeks ago

    Skokie, United States NorthShore PC Service Full time

    Position Summary Position: Senior Systems Engineer Specialist - Citrix Location: 4901 Searle Parkway, Skokie IL Full Time: M-F 8:30am- 5pm Participation in on call rotation Job Summary We are currently seeking a Senior Citrix Engineer for our HIT department located at our corporate office in Skokie IL. This is a full-time position and is benefits...

  • Medical Billing

    3 months ago

    Skokie, United States Skyway Behavioral Health Full time

    Job DescriptionJob DescriptionRole DescriptionThe Billing & Benefits Specialist is a critical element of the Skyway mission to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a...

  • Medical Billing

    4 days ago

    Skokie, United States Skyway Behavioral Health Full time

    Job DescriptionJob DescriptionRole DescriptionThe Billing & Benefits Specialist is a critical element of the Skyway mission to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a...

  • Client Relationship Specialist

    6 days ago

    Skokie, Illinois, United States Bank of America Full time

    Job Overview This position entails delivering tailored and expert service to clients at the financial center, guiding them through a comprehensive range of banking and borrowing solutions that align with their life goals. The primary focus is on establishing new client connections and enhancing existing relationships by conducting personalized meetings...

  • Client Support Specialist

    3 months ago

    Skokie, United States Western & Southern Financial Group Full time

    Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Accepts and processes payments and other policy transactions accurately...

  • Assistant Practice Manager

    3 months ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North neighborhood of Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff...

  • Lead Citrix Systems Engineer

    6 days ago

    Skokie, Illinois, United States NorthShore PC Service Full time

    Position Overview Role: Senior Systems Engineer Specialist - Citrix Job Type: Full-Time Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM On-Call Responsibilities: Participation in on-call rotation required. Job Responsibilities We are in search of a Senior Citrix Engineer to enhance our IT department. This position is integral to the management of our...

  • Practice Manager

    3 months ago

    Skokie, United States Webster Dental Management Full time

    Job DescriptionJob DescriptionDescription:Webster Dental Care has delivered the highest level of patient care for over 46 years. Headquartered in the River North neighborhood in Chicago, Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff...

  • Office Support

    2 weeks ago

    Skokie, United States Help At Home Full time

    Job DescriptionJob DescriptionHelp at Home is hiring an Office Support for our Oak Lawn location starting at $16.50 an hour!Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from...

  • Client Service Representative

    3 months ago

    Skokie, United States Worthy Insurance Group Full time

    Benefits: 401(k) matching Company parties Competitive salary Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Vision insurance Client Service Specialist Our brokerage is seeking a Client Service Specialist to support our Servicing Department. Current locations in East Lansing, MI, Skokie, IL and Lakewood, NJ...

  • Supervisor- Maintenance

    5 days ago

    Skokie, United States Georgia Nut CO Full time

    Job DetailsJob Location Skokie, IL - Skokie, IL Position Type Full Time Job Shift Second Shift Description Georgia Nut Company (GNC) is a food manufacturing company that combines classic recipes with state-of-the-art equipment and technology to provide consumers with both everyday confections they love and innovative snacks that continue to drive our...

  • staff - Staff - Registered Nurse (RN) - Med Surg

    5 days ago

    Skokie, United States Advocate Aurora Health Full time

    Advocate Aurora Health is seeking a Registered Nurse (RN) Med Surg for a nursing job in Skokie, Illinois.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNDuration: Ongoing40 hours per weekShift: flexibleEmployment Type: Staff Major Responsibilities: Patient-Centered Wholistic Care – The registered nurse is culturally sensitive and engaged...

  • Sr. Field Sales Guide

    3 days ago

    Skokie, United States Rivian Full time

    About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and...

Resolution Specialist I

3 months ago

Skokie, United States Lifescan Health Full time

About Us:

Since 1996, Lifescan Health has provided core clinical laboratory services to healthcare providers across the Midwest. In recent years, we have expanded our capabilities to offer a full suite of diagnostic solutions that serves the healthcare industry at a national scale. Our state-of-the art technology reduces testing turnaround and delivers data providers need to make informed decisions. Under our collective guidance, Lifescan Health empowers consumers and providers alike with impactful insights that support healthy outcomes.

Overview:

Lifescan Health is looking to hire a Resolution Specialist who will respond to customer inquiries and assist in the overall operational workflow. The resolution Specialist must be an excellent communicator who can clearly work with others while maintaining morale.

Responsibilities:
  • Answer incoming calls to the Resolution Specialists queue providing excellent customer service to clients in response to inquiries,
  • concerns, and requests regarding lab testing
    Send updates to clients as requested electronically (fax)
  • Displays a continually positive and professional attitude in all circumstances and cares for client requests with the
    utmost respect and compassion
  • Provide backup support to offshore call center reps
  • Manage and maintain STAT Connect and eFax workload
  • Ensure STAT orders are entered on STAT board
  • Rescheduling of rejected specimens
  • Provide assistance to offshore team members via Teams, email, or telephone
  • Identify, research, and escalate issues to management as needed
    Be a subject matter expert in the investigation and resolution of issues
  • Identify customers needs, clarify information, research every issue and provide solutions
  • Work and coordinate with other departments to resolve issues
    o Missing COVID results
    o Missed COVID and blood pickups
    o Missed blood and urine specimens
    o Missed and late STAT draws
    o Late/early phleb arrivals
    Work closely with Account Management to research and resolve client issues
    o Late results for PAN patients
    o Labs resulted for expired or discharged patients
    o Missed standing orders
  • Follow up with facility contacts to close the loop on any client issues
  • Other duties as assigned
  • Work closely with Account Management to research and resolve client issues
    o Late results for PAN patients
    o Labs resulted for expired or discharged patients
    o Missed standing orders
  • Follow up with facility contacts to close the loop on any client issues
  • Other duties as assigned.
Qualifications:
  • High School Diploma or GED
  • Excellent communication skills required
  • Detail oriented
  • PC proficiency
  • Ability to multitask and problem solve
  • Strong phone and verbal communication skills along with active listening
  • Ability to learn policies and procedures and apply them in the workplace
  • Ability to work in a fast-paced environment
  • Knowledge of medical terminology, or ability to learn medical terminology
  • Experience of 1+ years as a call taker or customer
  • service representative
  • Medical call center experience preferred

Shift:

Saturday - Wednesday / 2:00 PM - 10:00 PM