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Technical Services Engineer

3 months ago

East Providence, United States Nordson Full time

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

From the mobile device in your pocket to the sensors in your car, and even life-saving medical devices, Nordson's technology is used to make products that touch your life every day. Do you want to join a growing team in a market-leading technology company? We're looking for motivated individuals who care about helping our customers succeed. If you value integrity, respect for people, customer passion, energy, and excellence, you'll fit right in to the Nordson culture.

Job Summary

A Technical Services Engineer is responsible for assuring that Nordson EFD customers receive outstanding, knowledgeable technical support on the operation of all EFD products. This includes responding to customer inquiries for technical data, requests for customers' corrective actions, and providing product complex training/trouble shooting and installations in the Americas.

Essential Job Duties and Responsibilities

Customer Support

  • Communicates with customers, international sales groups, R&D and marketing regarding technical and product issues
  • Travels to support customers and Sales as needed.
  • Supports worldwide sales groups in all technical areas such as complex troubleshooting customer process problems and recommending top product solutions.
Sales Support
  • Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
  • Aids with providing product training to all sales groups with main focus on tops.
  • Assists with preparing documents and/or performing customer dispensing application trials
Corrective Action Process
  • Works closely with cross-functional teams in resolution of quality or manufacturing issues effecting customers
  • Helps coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Onsite paid Installation Training
  • Equipment installtion of top products at top customer locations.
  • Assists with initial application development, testing, quoting, negotiation and installation.
Product Development
  • Helps review technical content of product manuals, technical support information and sales brochures.
  • Assists with development and implementation of product training tools.
  • Participates in New Product Development process by providing insight on real world product usage by customers.
Education and Experience Requirements
  • BS in Engineering or a related field with 2+ years of related experience. Equivalent years of work experience may be considered in lieu of degree.
  • Experienced in a technical sales facing and application support role/environment.
  • Excellent written and verbal communication skills with a strong customer service, action-orientation required.
  • Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
  • Experienced supporting EFD product line and TTA platform programing.
  • Must possess above average problem-solving skills.
  • Proficiency in MS Office applications required
  • Self-Starter
  • High Energy


Working Conditions and Physical Demands

Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

#LI-NS1
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.