Customer Service Representative
1 month ago
Role Description The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude. Assigned teams and tasks will vary based on business necessity. Responsibilities/Accountabilities (include but are not limited to): Gather information via incoming calls and emails from customers to quickly, professionally, and accurately answer questions regarding product and service issues. Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments; providing quotes; ordering necessary service parts. Research and troubleshoot product issues from customers in an accurate and timely manner. Update customer files in Pella Service System each time contact is made and close the file when the job is completed. Research parts needed using resources to ensure parts ordered for service tasks are accurate. Enter Pella Credit Requests (PCR) for all warranty parts ordered. Understand and proficiently use the phone system as required. Resolve customer complaints regarding product and service, engaging other departments when needed. Assist Service Technicians with daily issues including scheduling, parts orders, and customer communications. Process customer payments via credit card. Schedule delivery method for service parts without a technician trip. Complete confirmation process for customers with time/date of appointment and follow up after service completion. Meet or exceed monthly metrics goals, including CSR, quality, and productivity goals. Promote and facilitate continuous improvement activities in the department. Skills/Knowledge: Provide superb customer service. Complete work in a timely and accurate manner. Enjoy working in a fast-paced environment with a high sense of urgency. Confident in ability to resolve customer issues. Seek out internal experts and utilize their knowledge. Commit to following established processes. Focus on details and follow through. Proficiency with Microsoft Office and ability to learn internal software programs. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 years customer service or general business experience preferred. Prior knowledge of general construction applications and terminology is desirable but not required. Computer Skills: Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. Expected to develop proficiency in Pella proprietary software. Communication Skills: Excellent verbal and written English skills are required, as well as good public relations and customer service skills. Professional Skills: Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be proactive, self-disciplined, and able to follow projects through to completion. Mathematical Skills: Ability to perform calculations using units of money, time, measurement, etc. Physical Demands: Regularly required to stand; walk; use hands; reach with hands and arms; talk or hear. Occasionally required to sit, stoop, or crouch. Must occasionally lift and/or move up to 10 pounds. Work Environment: Primarily a typical office environment. Noise level is typically moderate. About Pella Corporation: As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, Pella has over 10,000 team members in the U.S. and Canada. We are consistently recognized as a great place to work by various publications. #J-18808-Ljbffr
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Customer Service Representative
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Parsippany, United States The 7C Agency Full time** This position is fully on-site at our Parsippany office. Local candidates are encouraged to apply. **Job Description:[This is an on-site position]We are currently looking to hire motivated and outgoing individuals for our Customer Service Representative position. In this role you will build customer relationships, promote brand loyalty and professionally...
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Parsippany, United States System One Holdings, LLC Full timeParsippany, NJ Direct Hire Monday to Friday (Standard hours between 9AM to 6PM) $24 - $27/Hour, depending on experienceCustomer Service RepresentativeDescription: Responsible for providing exceptional customer support by managing inquiries, resolving issues, and ensuring customer satisfaction. You will be a key point of contact for customers and will work...
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Parsippany, United States Berkshire Hathaway GUARD Insurance Companies Full timeOverview: Berkshire Hathaway GUARD is seeking a Customer Service Representative to work out of our Parsippany, NJ Office. In this position you will be responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies'...
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Customer Service Representative
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Parsippany, United States Berkshire Hathaway GUARD Insurance Company Full timeOverview Berkshire Hathaway GUARD is seeking a Customer Service Representative to work out of our Parsippany, NJ Office. In this position you will be responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies'...
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Customer Service Representative
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Parsippany, United States Spark Packaging Full timeJob DescriptionJob DescriptionPosition: Customer Service RepresentativeLocation: Parsippany, NJ Day to Day:Working with customers on a daily basisPartnering with the internal Team from the quote process to the end of productionWorking in internal ERP system to ensure accuracy of all ordersWorking with the Team to maintain the highest quality of quality...
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Parsippany, United States Elite Partners LLC Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative (opportunities to advance) to join ourecommerce team! You will be responsible for helping customers (mostly online) by providingproduct and service information and resolving technical issues. We work as a team and help eachother get the job done. Experience is preferred but we are...
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Customer Service Representative
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Parsippany, United States Pella Corporation Full timeJob DescriptionThe Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient...
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Parsippany, New Jersey, United States Roehm Full timeAbout the RoleRöhm, a leading supplier of methacrylate chemistry, is seeking a highly skilled Customer Service Specialist to join their team. This is a hybrid role, requiring 5 or more days of in-office work per month.Key ResponsibilitiesConduct business with safety, environmental, and industrial hygiene concerns as top priorities.Provide exceptional...
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Customer Service Representative
2 days ago
Parsippany-Troy Hills, United States Pella Corporation Full timeJob DescriptionThe Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient...
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Customer Service Rep
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Customer Service Representative
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Parsippany-Troy Hills Twp, United States Pella Windows & Doors of NJ and NY Full timeRole Description The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and...
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Customer Service Call Center Representative
1 month ago
Parsippany, United States Delta Dental of NJ Full timeJob DescriptionJob DescriptionDo you thrive in a fast-paced environment where you can make a real difference in people's lives? Are you passionate about delivering exceptional customer service and eager to master the ins and outs of dental benefits? If so, we want to hear from you!We are seeking highly motivated and detail-oriented Customer Service Call...
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Customer Service Call Center Representative
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Parsippany, United States Delta Dental of NJ Full time $24Job DescriptionJob DescriptionDo you thrive in a fast-paced environment where you can make a real difference in people's lives? Are you passionate about delivering exceptional customer service and eager to master the ins and outs of dental benefits? If so, we want to hear from you!We are seeking highly motivated and detail-oriented Customer Service Call...
