support specialist
2 months ago
support specialist page is loaded **support specialist**
**support specialist**
locationsJohnson City-3211 Peoples St Sp B time typePart time posted onPosted Today job requisition idR00114934 Store - JOHNSON CITY, TN**We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
Complete office work to include cash reconciliation and time edits. Support in providing a well merchandised and in-stock store for the customer to shop. Complete merchandise operations to include RTVs, Price Changes and NOHs. Delivering friendly customer service.**Major Activities**
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
* Conduct cash reconciliation and bank deposits and time edits
* Complete inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
* Complete merchandising processes to include Negative On Hand (NOH) review and price changes
* Maintain brand visual standards and signage standards
* Assist with on-boarding of new Team Members
* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
* Support shrink and safety programs
* Support Sunday (Friday in CAN) Ad set process and ensure signs are maintained and visible to customer; sign Daily Deals
* Assist with Omni channel processes
* Support freight flow processes; perform Store In Stock Optimization (SISO) duties
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others
* Operate cash register and line busting as assigned
* Acknowledge customers, help locate product and provide solutions
* Support an accurate inventory to drive sales and reduce shrink
**Other duties as assigned**
**Minimum Type of experience the job requires**
* Basic computer skills
**Preferred Type of experience the job requires**
* Retail and cash handling experience is preferred
**Physical Requirements**
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
**Work Environment**
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**
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