Product Specialist
3 weeks ago
Job Description
Job Description
Audi Morton Grove - Morton Grove, IL.
JOIN OUR TEAM We are seeking highly motivated, goal driven , individuals to add to the Team. Unlimited growth potential Candidates must have strong customer service skills, multi-task in a fast paced environment, and go above and beyond for the overall client experience.
Responsibilities:
Effectively communicate with clients via phone, text, and email
Provide basic product knowledge with objective of setting up an appointment for showroom visit
Effectively address and notate customers' questions and concerns by obtaining proper information about their purchase preference
Identify vehicle needs and wants, reasons for new vehicle.
Staying updated on current manufacturer incentives, dealership specials, new and pre-owned inventory, email campaigns, dealer website
Demonstrate proficiency within the CRM software
Job Requirements:
Follow-up with potential clients and retain current clientele, completing daily tasks, meeting and exceeding call volume
Strong attention to detail and ability to translate conversation with customers in notation into CRM
Having an eagerness to learn and remain in student-mentality
Superior phone and communication skills
Ability to provide exceptional customer service
Professional appearance
Strongly goal-oriented
Meet and exceed daily expectations
Experience with VinSolutions (CRM) preferred
Bilingual preferred but not required
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