Front Desk Supervisor- Residence Inn Boston Downtown/South End

3 days ago


Boston, United States Colwen Hotels Full time

Front Desk Supervisor - Residence Inn Boston Downtown/South End Job Category: Rooms Front Office Requisition Number: FRONT002759 Posted: December 18, 2024 Closed: December 19, 2024 Full-Time Location Residence Inn Boston Downtown/South End 2001 Washington Street Roxbury, MA 02119, USA Description Residence Inn Boston Downtown/South End, a Colwen Hotels property, is seeking an engaging, friendly, and detail-oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, focusing on guest and associate satisfaction. Successful candidates will have previous hotel front desk experience, a strong customer service focus, and the ability to train and grow our associates. Colwen Hotels is a dynamic and growing hotel company with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. General Responsibilities Assist in the interviewing and performance supervision of front office associates. Ongoing review of staff to ensure adherence to established policies and procedures. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Knowledge of hotel property and local attractions to assist guests. Establish and maintain open collaborative relationships with direct reports and management throughout the hotel. Compliance with Federal & State Labor laws. Ensure that all complaints regarding service and/or accommodations are investigated and resolved. Monitor budgets and payroll records and review financial transactions to ensure appropriateness. Ongoing analysis of processes for continuous improvement/efficiency. Coach and support the front office team to effectively manage occupancy, guest service, and controllable expenses. Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results. Balance cost controls with exceptional guest service and associate satisfaction. Maintain strict key controls and safety and security standards. Other duties as assigned. Requirements Two-year college degree or equivalent hospitality experience. Strong leadership skills. Superior interpersonal and customer service skills. Reliable with the ability to multi-task and work under pressure. Excellent verbal and written communication skills. Intermediate to advanced computer skills. Familiar with common computer software programs. Must be willing to work varied hours including nights, weekends, and holidays. Benefits & Perks Medical Insurance with Company-Funded HRA. Vision Insurance. Flexible Spending Accounts. Wide array of Supplemental Insurance Offerings. Paid Time Off Programs. Employee Assistance Program. 401K Plan – Traditional & Roth Options with Employer Match. Hotel Discount Travel Program for Associates & Family. Exclusive Associate Discounts – Travel, Entertainment, & Retail. Training and Development Programs. Colwen Hotels is an equal opportunity employer. EEO M/F/D/V #J-18808-Ljbffr



  • Boston, United States Colwen Hotels Full time

    Residence Inn Boston Downtown/South End, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hotel front desk...

  • General Manager

    2 weeks ago


    Boston, MA, United States Colwen Management Inc Full time

    General Manager - Residence Inn Boston Downtown/South End Job Category: General and Administrative Requisition Number: GENER002637 Posted: November 14, 2024 Employment Type: Full-Time Locations Residence Inn Boston Downtown/South End 2001 Washington StreetRoxbury, MA 02119, USA Description Residence Inn Boston Downtown/South End, a Colwen Hotels...

  • Front Desk Associate

    2 weeks ago


    Boston, United States Colwen Hotels Full time

    Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are...

  • Front Desk Supervisor

    2 weeks ago


    Boston, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    3 months ago


    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...


  • Boston, United States Pine Street Inn Full time

    The Front Desk Counselor will be primarily responsible for maintaining an exceptional customer service oriented Mens Inn front Desk, including welcoming guests, staff and visitors in person and via phone. Responding to guest and neighbor concerns an Front Desk, Counselor


  • Boston, United States BSPOKE Studios Full time

    At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We...


  • Boston, United States BSPOKE Studios Full time

    At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We...


  • Boston, United States BSPOKE Studios Full time

    At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We...


  • Boston, United States BSPOKE Studios Full time

    At B/SPOKE, we believe fitness should be inspiring, rewarding, and complementary to all the rest of life's pursuits. For many of us, it's a form of therapy – a way to forget yesterday, take back today, or change tomorrow. Our approach is holistic, on and off the bike, helping our community find a sustainable path to better health and personal growth. We...

  • Front Desk Supervisor

    6 months ago


    Boston, United States The Boxer Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Agent

    6 months ago


    Boston, United States The Newbury Boston Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • General Manager

    3 weeks ago


    Boston, United States Marriott Full time

    Additional Information Job Number: 24198355 Job Category: Property Leadership Location: Residence Inn Boston Downtown/South End, 2001 Washington St., Boston, Massachusetts, United States, 02119 VIEW ON MAP Schedule: Full Time Located Remotely? N Position Type: Management Additional Information: This hotel is owned and operated by an independent franchisee,...

  • General Manager

    3 weeks ago


    Boston, United States Marriott Full time

    Additional Information Job Number: 24198355 Job Category: Property Leadership Location: Residence Inn Boston Downtown/South End, 2001 Washington St., Boston, Massachusetts, United States, 02119 VIEW ON MAP Schedule: Full Time Located Remotely? N Position Type: Management Additional Information: This hotel is owned and operated by an independent franchisee,...


  • Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30...


  • Boston, United States Michael Page Full time

    Join one of Boston's fastest growing Commercial Contractors!Work on high-end Commercial Interior projects in Downtown BostonClient DetailsMy client is one of Boston's leading and go-to General Contractors for Interiors projects located right in Downtown Boston! They have a remarkable reputation in the Boston market and long-lasting relationships with their...


  • Boston, United States Pine Street Inn Full time

    Description SCHEDULE: Monday - Friday, 7:15am-3:45pm Pays $61,464 annually DOE LOCATION: Holy Family Inn, 1 Lingard St., Dorchester SUMMARY OF THE POSITION: The Day Supervisor will provide leadership and guidance to the program staff and guests of Holy Family Inn. Responsibilities include overseeing all program design and decisions, staff hiring,...

  • Front Desk Agent

    4 months ago


    Boston, United States Boston Harbor Hotel Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...


  • Boston, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our office. We have an opening for full time Monday-Friday between 7:00 am 5:30 pm....


  • Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    About East Boston Neighborhood Health CenterWe are a leading healthcare provider in the Boston area, dedicated to delivering exceptional patient care and promoting community health.Job Title: Diagnostic Mammography TechnologistLocation: South End$70,000 - $90,000 per yearAbout the RoleWe are seeking a highly skilled Diagnostic Mammography Technologist to...